Josiah Dieckmann
Watauga,TX
Summary
Dedicated IT professional with over 13 years of experience specializing in the early adoption of innovative technologies, including cloud computing and artificial intelligence. Proven expertise in leveraging certifications such as AZ-100 and AZ-900, along with hands-on experience with LLM agentic models for data analysis and investigation. Versatile Network Engineer with a broad skill set across various domains, reflecting a commitment to continuous learning and professional development. Eager to cultivate new relationships and contribute to collaborative environments that foster excellence and growth in the ever-evolving tech landscape.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sr. Technical Support Escalation Engineer
Microsoft
Los Colinas, TX
11.2024 - Current
- Dedicated support and training for SAP on Azure, and EPIC on Azure
- Led proactive support efforts for dedicated S500 customers
- Led root cause analysis sessions to identify systemic issues impacting service quality.
- Diagnosed and resolved complex technical issues related to Microsoft products and services.
- Collaborated with cross-functional teams to address customer escalations effectively.
- Developed and implemented troubleshooting processes to enhance resolution efficiency.
- Mentored junior engineers, fostering skill development and knowledge sharing.
- Contributed to the development of internal tools and automation scripts that increased team efficiency and reduced manual effort.
- Serving as a subject matter expert in key technology areas, providing guidance and expertise to colleagues and clients alike.
Azure Rapid Response Network Engineer
Microsoft
05.2020 - 11.2024
- Supporting Networks on Azure, specializing in Azure Front Door, Gateways, Express Routes and hybrid networking
- Extensive Casework with 500 customers
- Liaisoning between technical teams and non technical teams
- Mentoring, recruiting, and assisting new team members
- ARR Customer Lead
- Consistent in work with other time zones and countries
- Working every weekend for over a year
- Continual training completion, both required and voluntary
Venturenet Inc.
09.2019 - 05.2020
- Full Systems engineering work
- LabTech and Connectwise Certifications (120 hours of RMM Training)
- Troubleshooting and support for POS and PMS systems
- Remote customer support
Tech(43)+
08.2016 - 09.2019
- Low voltage cabling (CAT5, CAT6, Fiber) management and maintenance
- Server configuration and deployment
- Entry point security
- Simultaneously running Social Media for multiple companies
- Daily use of Premier Pro and Photoshop
- Management of Medias reaching 35,740+/- people
- Ghostwriting
- Working with Hootsuite
- Event organization
- Real Estate Filming
- Online promotion
- Negotiating contracts and closing sales
- I.T. Contracting nationwide
Network Engineer
Walker Engineering
01.2019 - 05.2019
- Low voltage cabling
- Security and access control emphasis
- Extensive work with security camera setup and management
- Working with client IT to insure proper integration
- Shop drawing with BlueBeam Revu
- Label and process integrity
- Installed low voltage wiring systems for security, audio, and video applications in residential and commercial settings.
- Diagnosed and resolved electrical issues with low voltage systems, ensuring optimal performance and reliability.
Sr. Marketing Manager
SERVPRO of South Garland
07.2017 - 09.2018
- Managing Flood, Fire, Mold and Storm Restoration (Demo/Reconstruction)
- Managing Sales Team
- Intense 24/7 Fire Chasing
- Maintaining website authority and SEO
- Part-time, full-time, on call. Simultaneously self-employed.
Cash Volunteer Fire Department
10.2016 - 07.2017
- Assisting local police and EMS in handling local emergencies
- Heavy training in fire service
Venturenet, Inc.
10.2015 - 10.2016
- Full extent of Managed service provider work
- Extensive Technical Support
Tekconcierge
06.2014 - 10.2015
- Full Systems engineering work
- LabTech and Connectwise Certifications (120 hours of RMM Training)
- Troubleshooting and support for POS and PMS systems
- Remote customer support
Technical Support Intern
Venturenet
Garland, TX
06.2013 - 01.2014
- Provided technical support to end-users via phone and email, resolving issues efficiently.
- Assisted in troubleshooting hardware and software problems, ensuring minimal downtime for users.
- Documented common issues and solutions in internal knowledge base for future reference.
- Collaborated with team members to streamline support processes, enhancing overall service delivery.
- Learned MSP software like ConnectWise and LabTech
Staff at Pensacola Christian College
08.2012 - 08.2013
- Online Support for High School students
- Phone Customer Service training course
- Heavy attention to detail
- School tour guide
- Heavy customer relations
- Calling warm leads, closing sales
Education
High School Diploma -
Homeschooled
01-2012
Software Engineering
Pensacola Christian College
01-2013
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ALERT Academy
01-2014
A+, Net+, Security+
CompTIA
01-2015
Skills
- Expertise in cloud infrastructure
- Proficient in root cause analysis
- Experienced in optimizing prompts for language models
- Data and log analysis with agentic AI
- Dynamic presence
- Effective leadership
- Effective phone communication
- Adapt effectively to change
- Collaborative teamwork
- Strong mechanical aptitude
- Data collection expertise
Certification
- AZ-120; SAP on Azure
- AZ-900; Azure Ai Fundamentals
Timeline
Sr. Technical Support Escalation Engineer
Microsoft
11.2024 - Current
Azure Rapid Response Network Engineer
Microsoft
05.2020 - 11.2024
Venturenet Inc.
09.2019 - 05.2020
Network Engineer
Walker Engineering
01.2019 - 05.2019
Sr. Marketing Manager
SERVPRO of South Garland
07.2017 - 09.2018
Cash Volunteer Fire Department
10.2016 - 07.2017
Tech(43)+
08.2016 - 09.2019
Venturenet, Inc.
10.2015 - 10.2016
Tekconcierge
06.2014 - 10.2015
Technical Support Intern
Venturenet
06.2013 - 01.2014
Staff at Pensacola Christian College
08.2012 - 08.2013
A+, Net+, Security+
CompTIA
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ALERT Academy
Software Engineering
Pensacola Christian College
High School Diploma -
Homeschooled
Additional Training
- Azure Hybrid Networking; Fundamentals and Subject Matter Expert
- Azure VPN and Gateway Subject Matter Expert training
- Quarterly security and compliance training
- Coursework for Azure Data engineer (DP-203)
- Final Cut Pro - self taught in editing Pro Res footage and workflow
- Working with licensing for music clip usage
- Extensive online marketing and SEO work
- Photography and event photography
- Maintaining personal web design, seo, and social marketing clients
Section name
- Texas A&M Engineering Extension (TEEX) 2016
- Emergency Driver Course
- MAYDAY Course
- National Wildfire Control Group 2014, 2015, 2016, 2017
- Wildland Fire Fighting
- HCRMD EMT/B 2017
- Basic Emergency Medical Technician
- Clinicals with local EMS
- Allied Real Estate School
- TRC real estate license in progress