Josiah Duran
Moyock,NC
Summary
Goal oriented individual with a strong background in leadership, excellent customer service, and dedication to customer satisfaction Effective team player and analytical problem solver. Always willing to learn new skills and tackle tough challenges.
Overview
3
3
years of professional experience
Work History
Assistant Customer Service Manager
Food Lion
02.2023 - 01.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, and friendly customer service.
- Ensure Front End schedules are written to provide extraordinary customer service during all business hours.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
Bookkeeper
Food Lion
05.2022 - 02.2023
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
Office Assistant
Food Lion
06.2021 - 05.2022
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensure store office functions are completed accurately and on time using accounting packets.
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
- Maintain proper knowledge of all sales associate register functions and Front End accounting services.
Customer Lead
Food Lion
03.2021 - 06.2021
- Oversee and assist cashiers in ringing up customer orders.
- Retrieve shopping carts from the parking lot and cart corrals.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Ensure check stands are supplied with proper bags and register receipt paper.
- Enhanced customer satisfaction by implementing innovative strategies and providing personalized assistance.
Sales Associate
Food Lion
12.2020 - 03.2021
- Provide fast, easy, and friendly service to customers.
- Unload customers’ groceries from cart to belt-unload items for ease of bagging.
- Scan customer orders and handle the payment transaction, per Food Lion standard practice.
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
- Ensure work station and front end area of the store has a neat and clean presentation.
Education
Associate of Arts -
College of The Albemarle
Elizabeth City, NC07.2024
High School Diploma -
Duran Family Homeschool
2020
Skills
- Sales proficiency
- Cash Handling
- Customer Engagement
- Training and mentoring
- Conflict Resolution
- Team Development
- Schedule Management
- POS system operations
Timeline
Assistant Customer Service Manager
Food Lion
02.2023 - 01.2024
Bookkeeper
Food Lion
05.2022 - 02.2023
Office Assistant
Food Lion
06.2021 - 05.2022
Customer Lead
Food Lion
03.2021 - 06.2021
Sales Associate
Food Lion
12.2020 - 03.2021
Associate of Arts -
College of The Albemarle
High School Diploma -
Duran Family Homeschool