Josiah Fentress
Ligonier,IN
Summary
Dynamic IT Engineer with enterprise experience at Grand Design RV, adept at problem-solving and operational management. Proven track record in enhancing system efficiency and exceeding performance goals. Skilled in advanced computer systems and effective communication, driving improvements in both technical and operational domains.
Overview
7
7
years of professional experience
Work History
Floors Assistant Leader
KZ RV Inc.
Shipshewana, IN
08.2023 - Current
- Analyzed weak/heavy traffic areas slowing down the flow of production; formed and implemented resolution.
- Edited and streamlined the processes of production for individuals jobs within the group.
- Provided daily support to team members by teaching, addressing productivity blockers, and filling in the gaps.
Technical Consultant
Trinity Furniture Logistics
Lagrange, IN
06.2022 - Current
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Improved systems with the addition of new features and infrastructure.
- Troubleshot systems comprised of security alarms and internet connectivity.
- Enhanced and reconstructed computer systems to increase efficiency.
Technical Consultant
Eden Worship Center
Topeka, IN
05.2022 - Current
- Tested, maintained, and monitored computer programs and systems for optimal performance.
- Assessed client IT infrastructure, identified gaps, and recommended strategic improvements.
- Participated in project planning meetings to define scope, timeline, and budget.
- Created comprehensive documentation of technical processes and procedures.
- Assisted staff and users in resolving computer malfunctions and program issues.
- Evaluated new products for compatibility with existing systems.
- Implemented a file sharing server, a first for the organization.
Cleaner
Personal Touch Cleaners
Shipshewana, IN
06.2018 - Current
- Utilized efficient cleaning methods and time management to meet strict deadlines.
- Delivered prompt customer service to address urgent requests and needs.
- Collaborated with team members to complete cleaning tasks in corporate office buildings.
- Ordered cleaning supplies to prepare for upcoming jobs.
IT Engineer
Grand Design RV
Middlebury, IN
07.2022 - 07.2023
- Implemented and administered Jamf Pro management from scratch, implementing policies related to security, software updates, packaging, on-boarding/off-boarding, and device protection.
- Assisted the team in managing user accounts and computer assets in Active Directory.
- Integrated assets from Active Directory and Jamf Pro, utilizing an LDAP server.
- Ensured compliance with software and hardware security protocols per company policy.
- Implemented and administered an Equipment Accountability Program to ensure the protection and care of company property.
- Implemented a Buy-Out Program for the purpose of reclaiming lost revenue and offering employees opportunities to purchase discounted equipment.
- Installed imaging software to facilitate efficient on-boarding and off-boarding of employee equipment.
- Resolved daily software and hardware issues for Windows and Mac computers.
Dinette Assembly
Grand Design RV
Middlebury, IN
12.2021 - 07.2023
- Ensured precise alignment of components to minimize errors and material waste.
- Completed durable assemblies and sub-assemblies with hand and power tools.
- Established assembly instructions to improve job efficiency and quality.
- Introduced innovative assembly methods to reduce time while enhancing overall quality.
Aviation Radar Technician
United States Marine Corps
12.2018 - 11.2021
- Executed preventative and corrective maintenance on AN/TPS-59 and AN/TPS-80 radar systems.
- Trained junior Marines on radar-related topics, including RF wave propagation and hazards.
- Assembled and disassembled AN/TPS-80 equipment, detailing transmit/receive path functionality.
- Updated, logged, and organized inventory records to ensure accuracy and accessibility.
- Developed and introduced a security protocol utilizing crypto-keys for managing radar systems remotely.
Education
JamfPro Certification -
Online Course
08.2022
Aviation Radar Repair Course -
MCCES
Twentynine Palms, CA04.2020
Aviation Radar Fundamentals Course -
MCCES
Twentynine Palms, CA03.2020
Basic Electronics Maintenance Course -
MCCES
Twentynine Palms, CA12.2019
HS Diploma -
Chesterton High School
Chesterton, IN06.2017
Skills
- Decision-making and problem-solving
- Communication skills
- Customer service excellence
- Adaptability
- Advanced computer proficiency
- Team collaboration
Technical Profile
- Apple Development
- SwiftUI
- Apple Mobile Device Management
- JamfPro
- Apple Business Manager
- CrowdStrike Falcon
- Okta Verify
- NetSuite
- Apple OS's (MacOS, iOS, iPad OS, etc.)
- Linux (CentOS/Fedora/Debian/Ubuntu/etc.)
- Android OS
- Microsoft Windows/Server
- Microsoft Azure
- Active Directory
- ScreenConnect
- Tailscale
- Office 365
- Google Drive
Timeline
Floors Assistant Leader
KZ RV Inc.
08.2023 - Current
IT Engineer
Grand Design RV
07.2022 - 07.2023
Technical Consultant
Trinity Furniture Logistics
06.2022 - Current
Technical Consultant
Eden Worship Center
05.2022 - Current
Dinette Assembly
Grand Design RV
12.2021 - 07.2023
Aviation Radar Technician
United States Marine Corps
12.2018 - 11.2021
Cleaner
Personal Touch Cleaners
06.2018 - Current
JamfPro Certification -
Online Course
Aviation Radar Repair Course -
MCCES
Aviation Radar Fundamentals Course -
MCCES
Basic Electronics Maintenance Course -
MCCES
HS Diploma -
Chesterton High School
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