Josiah Florez
Phoenix,US
Summary
Dedicated professional with over 8 years of customer service experience in Retail and Healthcare sectors. Expertise in problem-solving and maintaining organized, safe work environments. Proven track record of enhancing team performance through collaboration and commitment to organizational goals. Ready to leverage skills to improve service delivery for City of Phoenix customers and colleagues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Transporter
Banner University Medical Center
12.2023 - Current
- Ensured timely patient arrivals by coordinating transport across departments.
- Enhanced patient safety and comfort by assisting nursing staff with mobility needs.
- Maintained compliance through accurate logs of patient movements and transport activities.
- Optimized transport routes in collaboration with multidisciplinary teams to reduce wait times.
- Trained staff on safe patient handling, promoting effective use of transport equipment.
- Advocated for patient needs during transport, fostering a supportive care environment.
Vehicle Service Attendant
Hertz Car Rental
11.2022 - 08.2023
- Enhanced customer satisfaction by cleaning rental cars efficiently and promptly.
- Maintained a professional appearance by ensuring clean and organized facilities.
- Executed thorough car cleaning, including vacuuming and washing for quality assurance.
- Transported dirty cars efficiently to cleaning area, streamlining operations.
- Parked rental cars in designated garage areas for customer convenience.
- Responded to customer inquiries professionally, ensuring satisfaction and clarity.
Multi-Purpose Clerk
Fry's Food And Drug
07.2017 - 09.2022
- Maintained product quality by removing expired or spoiled items promptly.
- Enhanced shopping experience by staying informed on promotions and customer service policies.
- Restocked shelves efficiently to ensure product availability for customers.
- Facilitated customer purchases by carrying bags and securing items in vehicles.
- Ensured food safety by keeping the department clean and compliant with regulations.
- Assisted customers in locating items and checking prices for a seamless shopping experience.
Warehouse Packer
Amazon Fulfillment Center - SAZ1/HPX1/VAZ1
09.2021 - 11.2021
- Reduced breakage by packing and shipping items safely and efficiently.
- Identified and resolved damage issues before packing products into boxes.
- Optimized packaging by selecting specific packages based on item dimensions.
- Ensured order accuracy through meticulous double-checking before shipment.
Education
No Degree - IT Network Security
Maricopa Community Colleges, Phoenix College
Phoenix, AZHigh School - undefined
North High School
Phoenix, AZ01.2019
Skills
- Excellent communication skills
- Time Management
- Attention to detail
- Customer service
- Personable
- Detail-oriented
- Goal-oriented
- Strong work ethic
- Inventory management
- Fast learner
- Creative visionary
- Team building
- Outstanding emotional intelligence
- Basic life support certification
- Healthy endurance
Certification
First Aid/CPR Certified
Timeline
Patient Transporter
Banner University Medical Center
12.2023 - Current
Vehicle Service Attendant
Hertz Car Rental
11.2022 - 08.2023
Warehouse Packer
Amazon Fulfillment Center - SAZ1/HPX1/VAZ1
09.2021 - 11.2021
Multi-Purpose Clerk
Fry's Food And Drug
07.2017 - 09.2022
High School - undefined
North High School
No Degree - IT Network Security
Maricopa Community Colleges, Phoenix College