Josiah Garrett
Seattle
Summary
Highly motivated and dependable Assistant Manager with over 10 years of experience in the service industry. Proven ability to lead teams, streamline operations, and provide exceptional customer service. Promoted quickly through the ranks from Crew Member to Assistant Manager at current job due to strong leadership, multitasking abilities, and consistent performance. Skilled in staff training, operational efficiency, and waste reduction. Known for excellent punctuality, multitasking, and optimizing workflow.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Macrina Bakery
12.2022 - Current
- Managed staff scheduling, training, and day-to-day operations to ensure efficient service flow and optimal staffing
- Assisted in the successful opening of the company’s largest, highest-grossing store
- Reduced waste and optimized labor costs through improved operational processes and efficiency
- Trained over 30 employees in operational and customer service standards, improving team performance
- Logged employee performance and documented workplace issues for continuous improvement
- Enforced food and alcohol safety standards, ensuring compliance with local and state regulations
- Developed and implemented extended training modules used across multiple locations to improve consistency and performance
- Recognized in customer reviews for excellence in service and leadership
HR Manager/Area Manager
Kelly Cannoli
02.2022 - 12.2022
- Hired, trained, and scheduled all staff at three separate locations
- Took inventory and stocked all shops through NWCS, Costco, US Foods, etc.
- Organized back end of website and delivery services through Square, Deliverect, Uber, DD, Grubhub and more.
- Responded to employee complaints, always working towards solutions that fit the employee and company best
- Created daily lists and par sheets for employees to ensure consistency, as well as closed/opened with employees to see where they need support the most
- Opened two new stores
Assistant Manager
Queen Bee Cafe
07.2021 - 01.2022
- Organized store events, oversaw each shift to ensure smooth operation, trained new baristas.
- Prepared drinks and food, ensuring all orders went out correctly and in a timely manner.
- Manged all orders with vendors.
- Coordinated customer service and care.
Nutrition Associate
Performance Kitchen/Eat Local
08.2020 - 07.2021
- Organized outreach projects ranging from subscription sales to cold/warm calls to farmer's market pop-ups.
- Cultivated partnerships with local businesses creating wholesale accounts, along with advertising them through social media, promotion, etc.
- Work alongside an RD to make nutrition recommendations/suggestions based on customer's wants and needs, along with shadowing nutrition consultations and nutritional analysis of the company's dishes
- Provide exceptional customer service to the members we see in-store, manage inventory, train new associates, and assist with other store operations.
Product/Project Manager
Fossil Group
06.2019 - 08.2020
- Oversaw and led store projects regarding visuals, merchandising, inventory and sales training.
- Trained onboarding staff, focusing on customer interaction, quotas, and how to make long lasting impressions.
- Extensive research into current and previous product, noting trends and forecasting product success.
- Participated in and led upper level meetings, discussing sales growth, future outreach and opportunity, and store function.
- Responsibilities included, but were not limited to, managing store inventory, staff training, exceeding sales goals, relaying product data between stores and the corporate office, analyzing spreadsheets to properly locate spaces for improvement in sales criteria.
Assistant Store Manager
Tradehome Shoe Stores, Inc.
01.2018 - 06.2019
- Created and implemented new sales training modules, compiling old training alongside new seminars and expertise.
- Led weekly sales meetings with team to update quotas/goals, as well as brainstorm new ways to maximize customer interaction and potential. Resulting in the store's 90%+ gross increase over calendar year, and top performance in the company.
- Managed store responsibilities such as payroll, scheduling, inventory, etc.
- Recruiting new sales talent, producing and energetic team atmosphere, and leading sales expectations by example.
Shift Leader
Union Coffee House
03.2017 - 12.2017
- Organized store events, overseeing each shift to ensure smooth operation, training new baristas.
- Preparing drinks, stocking an inventory, handling cash deposits and drawer counts.
- Led group events outside of store and pop-up events around the city.
BOH Managment
Chick-fil-A
09.2016 - 12.2016
- Maintained quality in product
- Set up/tore down line
- Prepared meals
- Assisting in areas that were short-staffed
Server
Ggs Bbq And Catering
04.2015 - 05.2016
- Received and delivered orders to guests with excellent customer satisfaction.
- Helped lead caterings at multiple events
- Prepped raw and cooked food for opening
Education
Certification - Nutrition
NASM
01-2021
Certification - End of Life Care (Doula)
INELDA
03-2020
Missions Study - Theology
Christ For The Nations Institute
Dallas12-2017
High School -
Garrett Academy
Pueblo West, CO05.2015
Skills
- Sales
- Staff development
- Management
- Customer service
- Merchandising
- Recruiting and interviewing
- Schedule oversight
- Workplace safety compliance
- Verbal and written communication
Timeline
Assistant Manager
Macrina Bakery
12.2022 - Current
HR Manager/Area Manager
Kelly Cannoli
02.2022 - 12.2022
Assistant Manager
Queen Bee Cafe
07.2021 - 01.2022
Nutrition Associate
Performance Kitchen/Eat Local
08.2020 - 07.2021
Product/Project Manager
Fossil Group
06.2019 - 08.2020
Assistant Store Manager
Tradehome Shoe Stores, Inc.
01.2018 - 06.2019
Shift Leader
Union Coffee House
03.2017 - 12.2017
BOH Managment
Chick-fil-A
09.2016 - 12.2016
Server
Ggs Bbq And Catering
04.2015 - 05.2016
Certification - Nutrition
NASM
Certification - End of Life Care (Doula)
INELDA
Missions Study - Theology
Christ For The Nations Institute
High School -
Garrett Academy
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