- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Graphic Design
- Volunteering
- Passionate about balancing physical health with mental and emotional wellness
Josiah Guillory
Tomball,TX
Summary
Versatile and dynamic professional with a proven track record at Walgreens and other esteemed organizations, excelling in customer service and inventory controls. Demonstrated ability to maintain cleanliness, foster team collaboration, and enhance customer loyalty through critical thinking and active listening. Achieved commendable accuracy in transactions, underscoring a strong work ethic and integrity.
Overview
9
9
years of professional experience
Work History
Cashier
Walgreens
12.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Barback
Four Seasons Hotel Houston
11.2021 - 09.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Barista Shift Supervisor
Cafe Marresse
09.2017 - 11.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Customer Service Representative
HEB
08.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts -
Lone Star College
Houston, TX06-2019
High School Diploma -
Tomball Memorial High School
Tomball, TX06-2015
Skills
- Cleanliness maintenance
- Team collaboration
- Inventory controls
- Critical thinking
- Food safety
- Active listening
- Work ethic and integrity
- Customer assistance
Interests
Timeline
Cashier
Walgreens
12.2022 - Current
Barback
Four Seasons Hotel Houston
11.2021 - 09.2022
Barista Shift Supervisor
Cafe Marresse
09.2017 - 11.2021
Customer Service Representative
HEB
08.2015 - 01.2017
Associate of Arts -
Lone Star College
High School Diploma -
Tomball Memorial High School
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