Josiah Hernandez

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• While working in customer service at Boost Mobile, I provided support to customers over the phone and through digital channels, helping them with account inquiries, billing issues, service activations, and technical troubleshooting. I developed strong communication and problem-solving skills, ensuring each interaction was handled with professionalism and empathy. I consistently met performance goals, such as call resolution time and customer satisfaction scores, by staying knowledgeable about company policies, products, and promotions. My time at Boost Mobile helped me become highly adaptable, detail-oriented, and efficient in resolving issues while creating a positive experience for every customer I assisted.
• I often dealt with high call volumes, which taught me how to remain calm under pressure and manage my time effectively. I took pride in finding the right solutions quickly and clearly explaining them to customers, even in stressful situations. I was also responsible for documenting interactions, updating customer records, and escalating more complex issues to the appropriate departments when necessary. This experience helped me develop a strong sense of accountability, organizational skills, and a customer-first mindset that I carry with me into every role.

In addition to assisting customers directly, I worked closely with my team to share updates, resolve common issues, and support one another during peak hours. I regularly contributed to team meetings and offered feedback on how to improve processes for better efficiency and service. My ability to work collaboratively and maintain a positive, solutions-focused attitude made me a reliable team member and helped foster a strong work environment.

Overall, my role at Boost Mobile sharpened my customer service abilities and prepared me to handle a wide range of responsibilities with professionalism and care. It strengthened my ability to adapt quickly, communicate clearly, and think critically in fast-paced situations. I’m confident that the experience I gained has equipped me with the skills needed to contribute positively in any customer-focused role.

• Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
• Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
• Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
• Maintained records of all incoming products, including quantity received and location in warehouse.
• Unloaded trucks manually or using a hand truck or dolly when necessary.
• Sorted and labeled items according to size, type, style, color or product code.
• Stocked shelves with newly arrived inventory and removed outdated items.
• Organized backroom storage areas by item type in order to maximize space utilization.
• Assisted in cycle counts as required for maintaining accurate inventory levels.
• Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
• Developed procedures for efficient processing of incoming materials into the warehouse.
• Ensured compliance with safety regulations while working in the receiving area.
• Managed communication between vendors, transportation companies and internal departments concerning delivery status updates.
• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Liaised with vendor representatives to rectify damages and shortages.
• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

• Installed, adjusted, repaired, and programmed traffic signals, signs, and pavement markings.
• Provided technical guidance to contractors performing installation work on traffic control equipment.
• Assisted with the design and implementation of new or modified traffic control systems.
• Coordinated with local law enforcement agencies regarding the installation or removal of temporary construction zone signage.
• Developed plans for timing adjustments based on analysis of vehicle movement patterns throughout intersections.
• Compiled reports detailing operations and maintenance activities as well as recommendations for future improvements.
• Participated in educational seminars pertaining to advances in technology related to modern transportation systems.
• Provided training sessions on proper use and installation procedures for newly installed equipment.
• Directed vehicles around construction sites and flagged drivers through blocked roads.
• Managed setup and removal of temporary traffic control equipment and signs.
• Assembled traffic cones and pathways for vehicles and pedestrians.
• Directed pedestrians across busy streets and around construction sites.
• Set messages on digital traffic signs to warn oncoming traffic of delays.