JT Hicks
Vista ,CA
Summary
Experienced, trustworthy, and dependable with maintaining high standards in service deli management, focusing on customer satisfaction and efficient operations. Utilizes strong leadership to train and guide team members. Track record of effective inventory management and quality control.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Service Deli Manager
Albertsons Companies
Encinitas, CA
06.2022 - Current
- Trained and mentored team members on deli operations, safety protocols, and customer service excellence.
- Managed inventory levels and ensured timely replenishment of products to meet customer demand.
- Oversaw daily operations, ensuring compliance with health regulations and company standards for food safety.
- Analyzed sales data to identify trends, adjust product offerings, and optimize pricing strategies for profitability.
- Resolved customer complaints effectively, enhancing satisfaction and fostering loyalty within the community.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
- Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
- Set schedules for staff by planning and designating shifts and hours.
Service Deli Clerk
Albertsons Companies
Vista, CA
05.2021 - 05.2022
- Assisted customers in selecting deli products, providing exceptional service and product knowledge.
- Maintained clean and organized workstations
- Trained new staff on proper food preparation techniques and customer service protocols.
- Proactively restocked display cases throughout the day
- Assisted in inventory management
- Prepared salads, soups and sandwiches for customers.
Server
Terramar Restaurant Group
Vista, CA
05.2019 - 03.2021
- Worked with POS system to upsell high-profit items and resolve issues for dissatisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies.
Cashier/Server
Kitchens For Good
Vista, CA
06.2018 - 05.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
North County Trade Tech High School
Vista, CA06.2019
Skills
- Food Sales and Promotion
- High-Volume Dining
- Attentive Learner
- Versatility
Certification
- OSHA 10 Certification
Timeline
Service Deli Manager
Albertsons Companies
06.2022 - Current
Service Deli Clerk
Albertsons Companies
05.2021 - 05.2022
Server
Terramar Restaurant Group
05.2019 - 03.2021
Cashier/Server
Kitchens For Good
06.2018 - 05.2019
High School Diploma -
North County Trade Tech High School