Josiah Hilliard
Virginia Beach,VA
Summary
Outgoing Host experienced in providing exceptional hospitality and enhancing guest experiences. Achieved satisfaction through effective seating organization and proactive service in fast-paced environments. Focused on promoting positive dining atmospheres while efficiently managing diverse operational demands.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Helping Hand
Wegmans
Virginia Beach, VA
06.2025 - Current
- Assisted customers with inquiries, enhancing overall shopping experience.
- Trained new employees on operational procedures and customer service protocols.
- Collaborated with team to maintain store cleanliness and organization standards.
- Supported inventory management by restocking shelves and monitoring product availability.
- Developed training materials to enhance onboarding processes for new hires.
- Ensured a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
- Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
- Empowered clients to achieve personal goals through consistent encouragement, support, and skill-building exercises.
- Developed strong relationships built on trust with both clients and their families through compassionate care provision practices.
- Followed supervisor instructions to complete tasks on time.
- Used equipment properly to avoid workplace hazards or injuries.
Closing Specialist
Target
Virginia Beach, VA
01.2024 - 07.2026
- Demonstrated knowledge of guest service fundamentals by fostering a guest-first culture across the store, contributing to improved customer satisfaction and loyalty.
- Delivered exceptional customer service during all interactions.
- Addressed customer inquiries and researched answers, enhancing customer satisfaction and trust in service.
Host
IHOP
Virginia Beach, VA
02.2022 - 06.2025
- Welcomed guests upon arrival to create a friendly atmosphere. and gathered information to seat groups or place on waitlist.
- Ensured cleanliness of lobby area by regularly wiping down tables and chairs to enhance guest experience.
- Delivered exceptional customer service by proactively anticipating and addressing customer needs.
- Provided excellent customer service by anticipating customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Managed incoming calls during busy shifts.
- Greeted guests and seated them promptly, cheerfully, and courteously. Responsibilities included seating guests, answering the phone, and taking, entering, and packaging To-Go orders.
- Processed payments from guests for dine-in and take-out orders efficiently. from guests for dine-in and take-out foods.
Server
Domoishi
Virginia Beach, VA
02.2023 - 12.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered exceptional customer service, contributing to high guest satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, addressed inquiries, and recommended specials to enhance dining experience and drive sales.
- Coordinated with restaurant staff to streamline operations and maintain smooth service flow.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VASkills
- Closing strategies
- Sales strategies
- Closing Expertise
- Closing Techniques
- Order Management
- Collaboration skills
- POS Software
- Guest Assistance
- Server Support
- POS systems
- Takeout Order Processing
- Guest Engagement
- Product Knowledge
- Order Fulfillment
- Supply Restocking
- Inventory Management
- Dining Setup
- Order Delivery
- Order processing
- Table clearing
- Quality Control
- Drink Service
- Quality assurance
- Relationship Management
- Check processing
- Outstanding service
- Service Prioritization
- Strong Work Ethic
- Cash Handling
- Flexibility
- POS system operation
- Restaurant Service
- Analytical Thinking
- Continuous improvement
- Client relations
- Effective communication
- Cooperative teamwork
- Punctual and reliable
- Task execution
- Client relationship
- Stress management
- Physical stamina
- Work adaptability
- Adaptability and reliability
- Punctual and reliable
Accomplishments
- I've done theater throughout highschool
- I've played on various sports teams through highschool
Affiliations
- I play many sports
- I love to cook
- I love to dance
- I really enjoy drawing and sketching
- I enjoy cracking jokes
- I'm very welcoming
- I enjoy making my peers laugh and smile
- I am supportive and empathetic
- I am good for someone to talk to about their problems
- I know how to keep my cool and stay level headed
Certification
CPR Certified
CTE Credentials
Education and Training
true,other
References
References available upon request.
Languages
English
Native or Bilingual
Timeline
Helping Hand
Wegmans
06.2025 - Current
Closing Specialist
Target
01.2024 - 07.2026
Server
Domoishi
02.2023 - 12.2023
Host
IHOP
02.2022 - 06.2025
High School Diploma -
Princess Anne High School