Josiah Hoeft
Bradenton,FL
Summary
Dynamic and customer-focused professional with a proven track record at King & Wood, P.A., excelling in guest relations and document management. Leveraged Microsoft Office 365 expertise and exceptional service skills to enhance client satisfaction and streamline office operations. Demonstrated ability to train peers and manage multiple priorities, achieving significant improvements in customer service efficiency.
Overview
3
3
years of professional experience
Work History
Runner
King & Wood, P.A.
Tallahassee, FL
10.2023 - Current
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Responded to client calls and inquiries to deliver applicable information.
- Greeted clients upon arrival at office and provided assistance as needed.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Maintained client confidentiality in all matters.
Restaurant Team Member
Tally Fish House
Tallahassee, FL
01.2023 - 09.2023
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation, and temperature, and coordinated delivery to tables in correct sequence.
- Stocked service stations with ice, napkins and straws.
- Supported serving staff in delivering accurate and well-presented food orders.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Informed management of any issues that arose while preparing or expediting orders.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Replenished utensils, napkins, and condiments at tables between courses as needed.
- Ensured that all plates were properly garnished before being served to customers.
- Assisted in maintaining a clean and organized work area throughout each shift.
Restaurant Team Member
Chiptole
Tallahassee, FL
01.2022 - 08.2022
- Provided quality customer service with a friendly attitude.
- Refreshed inventory supplies for drink and napkin stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated clearly with kitchen staff regarding order specifics.
- Trained new employees on restaurant procedures and plating techniques.
- Packaged and bagged cooked food and prepared items.
- Provided exceptional service to high volume of daily customers.
- Collected money, made change and counted out register at end of shift.
- Addressed complaints to kitchen staff and served replacement items.
- Cleaned counters and common areas to minimize spread of germs.
- Maintained safe food handling practices to prevent germ spread.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Trained new team members on restaurant policies and procedures.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Processed payments accurately and efficiently using POS system.
Education
BBA - Insurance And Risk Management
Florida State University
Tallahassee, FL05-2027
Associate of Arts - Insurance And Risk Management
Tallahassee State College
Tallahassee, FL07-2025
High School Diploma -
Lawton Chiles High School
Tallahassee, FL05-2023
Skills
- Product deliveries
- Incoming mail distribution
- Guest relations
- Scan and distribute documents
- Microsoft office 365
- Customer service
- Receptionist
Affiliations
- I am active in the gym, I go around 5-6 times a week to keep my mind and my body sharp.
- I am interested in learning skills outside of work preferably Investing and Financial Literacy
Timeline
Runner
King & Wood, P.A.
10.2023 - Current
Restaurant Team Member
Tally Fish House
01.2023 - 09.2023
Restaurant Team Member
Chiptole
01.2022 - 08.2022
BBA - Insurance And Risk Management
Florida State University
Associate of Arts - Insurance And Risk Management
Tallahassee State College
High School Diploma -
Lawton Chiles High School
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