Josiah Holloway-Velez
Bellmawr
Summary
Dynamic team leader with proven success at Wawa in enhancing operational efficiency and employee engagement. Skilled in performance tracking and process optimization, I have implemented training programs that improved team productivity. Committed to safety compliance and quality assurance, I consistently drive customer satisfaction through effective communication and collaboration.
Overview
9
9
years of professional experience
Work History
Team Supervisor
Wawa
11.2021 - 10.2025
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Led team training sessions to enhance performance and skill development among staff.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
- Implemented performance tracking systems to monitor productivity and identify areas for improvement.
- Conducted regular team meetings to communicate objectives, updates, and gather feedback from staff.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Auto Detailer
Carvana
06.2019 - 02.2020
- Conduct comprehensive vehicle cleaning and detailing to enhance overall appearance and customer satisfaction.
- Utilize high-quality cleaning products and tools to ensure optimal results on diverse vehicle surfaces.
- Implement efficient workflow processes to complete detailing tasks within set timeframes while maintaining quality standards.
- Train new team members on best practices for vehicle detailing and safety protocols.
- Collaborate with team members to troubleshoot issues and improve detailing techniques for better outcomes.
- Maintain accurate inventory of cleaning supplies and equipment to support seamless operations.
- Washed cars and trucks daily for auto dealership.
Associate
Taco Bell
01.2017 - 05.2019
- Assisted in daily operational tasks to ensure smooth workflow and efficient service delivery.
- Supported team members by providing timely information and resources for project completion.
- Collaborated with colleagues to refine processes and enhance overall productivity.
- Engaged in training sessions to learn company protocols and operational procedures.
- Contributed to team meetings by sharing insights and suggestions for process improvements.
- Monitored inventory levels, ensuring availability of necessary materials for operations.
Associate
Dunkin Donuts
01.2017 - 02.2018
- Adapted quickly to changing priorities and workflows, maintaining focus on key objectives.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
High School Diploma -
Burlington City
Burlington, NJ06-2017
Skills
- Team leadership
- Performance tracking
- Process optimization
- Training and development
- Safety compliance
- Quality assurance
- Inventory management
- Customer satisfaction
- Employee engagement
Timeline
Team Supervisor
Wawa
11.2021 - 10.2025
Auto Detailer
Carvana
06.2019 - 02.2020
Associate
Taco Bell
01.2017 - 05.2019
Associate
Dunkin Donuts
01.2017 - 02.2018
High School Diploma -
Burlington City