Josiah House

Leasing Assistant

Wingate Apartments

Wingate, NC

03.2020 - Current

Inspected vacant units prior to move-in to ensure they are ready for occupancy.
Scheduled viewings of rental properties with prospective tenants.
Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
Directed collection of insurance premiums, taxes and incurred operating expenses.
Maintained accurate records of tenant contracts, leases, and payments.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Answered phone calls from prospective tenants and provided information about available rental units.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Used conflict resolution skills to quickly resolve issues among residents.
Escalated critical issues to property manager to deliver immediate resolution.
Analyzed market trends in order to adjust rental rates accordingly.
Maintained accurate records of correspondence with and from tenants.
Advised tenants on their rights under the terms of their lease agreement.
Organized and updated tenant files on a regular basis.
Received rent payments and tracked transactions in accounting software.
Cultivated rapport with clients to meet expectations for high-end event space rentals.
Built brand loyalty by delivering stellar leasing experience to residents.
Worked closely with property managers to ensure that all leasing activities are completed efficiently.
Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
Marketed property to prospective tenants by giving tours and pointing out key features.
Met with committees to discuss and resolve legal and environmental issues.
Conducted market research to identify competitive rental rates in the area.
Tracked leads using CRM software and followed up with interested parties.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Oversaw daily operations, maintenance and administration of various properties.
Encouraged prospective tenants to fill out applications after property tours.
Contacted and followed up with tenants on renewal notices.
Liaised between construction manager and tenant during build-out phase of tenant suite.
Monitored tenant accounts for late or missed payments.
Assisted owners with analyzing complex real estate documents and loan agreements.
Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Prepared detailed budgets and financial reports for properties.
Collected rent payments from tenants and processed them into accounting software.
Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Negotiated lease renewals with existing tenants.
Created marketing materials such as flyers and brochures to advertise rental properties.
Recommended clarifications and changes in program policies to director of property management.
Processed applications for prospective tenants and conducted background checks.
Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Supervised production of annual rent, operating expense, and real estate tax adjustments.
Coordinated maintenance services for existing tenants as needed.
Managed and oversaw operations, maintenance and administration of properties.
Checked rental eligibility by following company's verification process.
Assisted with the preparation and execution of lease documents for new tenants.
Compiled and conveyed operational and financial data to regional manager.
Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Organized open house events to promote available rental units.
Detailed application requirements and answered questions from prospective tenants.
Prepared and submitted monthly tenant visit logs.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Conducted background checks on applicants.
Managed day-to-day activities involving tenants, subcontractors and property management.
Resolved tenant complaints promptly and professionally.
Prepared monthly reports summarizing occupancy levels, rents received, renewal rates.
Met with clients to negotiate management and service contracts.
Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
Conducted informative and personalized tours, resulting in new leases.
Prioritized and organized tasks to efficiently accomplish service goals.
Completed day-to-day duties accurately and efficiently.
Recognized by management for providing exceptional customer service.
Achieved cost-savings by developing functional solutions to problems.
Collaborated with others to discuss new opportunities.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Planned and completed group projects, working smoothly with others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained schedule of class assignments to meet deadlines.

Summary

Overview

Work History

Leasing Assistant

Caregiver/Personal Assistant

Education

Associate in Science (AS) in Data Science - Information Technology Project Management

Skills

Certification

Personal Information

References

Timeline

Leasing Assistant

Caregiver/Personal Assistant

Associate in Science (AS) in Data Science - Information Technology Project Management

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