Josiah Hughes
Salem
Summary
Proven problem-solver and adept in front-end testing, I excel in fast-paced environments, as demonstrated at T-Mobile. My strong customer service skills and adaptability have consistently enhanced team performance and customer satisfaction. Achievements include significantly reducing downtime by swiftly resolving complex issues, showcasing my attention to detail and teamwork capabilities.
Overview
2
2
years of professional experience
Work History
Front End Team Member
Wild Things Games
09.2024 - Current
- Developed strong rapport with customers and created positive impression of business.
- Troubleshot production issues efficiently while minimizing downtime, quickly resolving complex bugs related to front-end functionality or performance problems.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Account Care Expert
T-Mobile
01.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Sales Associate
Club Demonstration Services at Costco
05.2023 - 01.2024
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Sprague Highschool
Salem, OR06.2021
Skills
- Adaptability to change
- Front end testing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Front End Team Member
Wild Things Games
09.2024 - Current
Account Care Expert
T-Mobile
01.2024 - 09.2024
Sales Associate
Club Demonstration Services at Costco
05.2023 - 01.2024
Sprague Highschool
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