Josiah Hurley

As a Automotive Service Advisor Im tasked with keeping track with each one of my clients and their vehicles, as well as providing time estimates and quotes depending on what the service consist of. Along with keeping paperwork accurate, as well as the handling Client Personal Information.

• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.`
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
• Conducted safety inspections to comply with legal and company standards.