Josiah Ikua Kaheiki-Farias
Hayward,CA
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
6
6
years of professional experience
Work History
Host
Chilis's Bar and Grill
Union City, CA
09.2025 - Current
- Greeted and seated guests, ensuring optimal dining experience.
- Managed waitlist efficiently, coordinating guest flow during peak hours.
- Communicated daily specials and menu updates to guests effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new hosts on company policies and customer service standards.
- Resolved guest inquiries and concerns promptly to enhance satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server/Cook's Assistant
Hanale's Kitchen
Hayward, California
06.2020 - 08.2024
- Prepared and cooked food portions for various catering events.
- Collaborated with team members to deliver high-quality food service in various on-site settings.
- Established and configured all equipment for operational readiness.
- Supported the needs of over 300-person wait staff who attended to the specific needs of countless customers daily for Hanales kitchen with social relevancy and intentionality.
Intern
Hayward City Hall
Hayward, California
01.2023 - 04.2023
- Served as primary intern for Mayor of Hayward, supporting various administrative tasks.
- Analyzed city government operations to gain comprehensive understanding of processes.
- I helped plan city events like the annual speech contest at the Hayward Rotary
- Analyzed and compiled relevant statistics to inform decision-making for the mayor's office.
- Supported event planning by coordinating logistics and managing participant registrations.
Education
High School -
Impact Academy of Arts And Technology
Hayward, California06-2025
Skills
- Soft Skills:
- Communication
- Teamwork and Collaboration
- Time management
- Problem-solving
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Chilis's Bar and Grill
09.2025 - Current
Intern
Hayward City Hall
01.2023 - 04.2023
Server/Cook's Assistant
Hanale's Kitchen
06.2020 - 08.2024
High School -
Impact Academy of Arts And Technology
Awards
Honor roll — I Earned High honor roll every year in high school