Josiah Lucas-Vilela
Richmond,TX
Summary
Highly reliable and attentive individual with diverse experience in operations management, customer service, and maintaining safety. Skilled in monitoring environments, ensuring adherence to safety protocols, and handling sensitive situations with professionalism. Eager to apply strong problem-solving abilities and a customer-oriented approach to every task at hand.
Overview
2
2
years of professional experience
Work History
Housekeeper
Oak Park Senior Living
07.2024 - Current
- Maintained cleanliness and safety standards by disinfecting bathrooms and common areas, ensuring a secure and sanitary environment.
- Worked independently during late shifts, handling routine tasks with attention to detail and efficiency.
- Reported maintenance issues and safety hazards promptly, ensuring the safety of residents and staff.
- Enhanced guest satisfaction through professionalism and maintaining a clean, safe environment.
Shift Supervisor
CVS Pharmacy
01.2023 - 01.2024
- Inspected operational areas to identify safety concerns, ensuring a secure and well-functioning work environment.
- Managed a team, provided training, and ensured safety protocols were followed during shifts.
- Monitored security procedures, including overseeing cash handling, inventory control, and theft prevention measures.
- Handled customer complaints and emergencies in a calm and professional manner, addressing concerns quickly and effectively.
- Ensured compliance with company policies and safety regulations, reducing risks and enhancing store security.
Delivery Driver Helper
UPS
11.2023 - 12.2023
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Ensured secure handling of packages and followed all safety procedures during loading and unloading.
- Assisted in maintaining the safety and integrity of delivery vehicles and products.
- Communicated effectively with customers, providing timely updates and addressing delivery concerns.
- Ensured safe and on-time deliveries, contributing to the overall safety and security of the delivery process.
Sales Associate
CVS Pharmacy
11.2022 - 12.2022
- Ensured a safe and secure environment by monitoring store areas for potential theft and handling safety concerns.
- Provided excellent customer service by helping customers with product selection, answering inquiries, and resolving issues.
- Conducted inventory checks to maintain stock accuracy and prevent discrepancies.
- Monitored store displays and cash transactions to ensure adherence to safety regulations.
Delivery Driver Helper
UPS
11.2022 - 12.2022
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Ensured secure handling of packages and followed all safety procedures during loading and unloading.
- Assisted in maintaining the safety and integrity of delivery vehicles and products.
- Communicated effectively with customers, providing timely updates and addressing delivery concerns.
- Ensured safe and on-time deliveries, contributing to the overall safety and security of the delivery process.
Education
High School Diploma -
Kenwood High
Middle River, MD05-2022
Skills
- Safety & Security Awareness
- Surveillance & Monitoring
- Incident Reporting & Response
- Customer Service & Conflict Resolution
- Problem-Solving & Crisis Management
- Attention to Detail & Accuracy
- Time Management & Independent Work
- Equipment & Facility Maintenance
Accomplishments
- Supervised team of 4 staff members.
- Cleaned an average of 8 homes per day.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Housekeeper
Oak Park Senior Living
07.2024 - Current
Delivery Driver Helper
UPS
11.2023 - 12.2023
Shift Supervisor
CVS Pharmacy
01.2023 - 01.2024
Sales Associate
CVS Pharmacy
11.2022 - 12.2022
Delivery Driver Helper
UPS
11.2022 - 12.2022
High School Diploma -
Kenwood High
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