Dedicated team player with excellent customer service and production abilities seeking to secure a career opportunity that will utilize my skills and abilities with advancement opportunities.
Overview
4
4
years of professional experience
Work History
Assistant Warehouse Manager
Legends Hospitality LLC
Tampa, FL
10.2023 - Current
Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.
Preserved safe work environment by maintaining clean workstations and pallet area.
Collaborated with supervisors and managers regarding daily tasks that need attention.
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Inspected products for any damages prior to stocking shelves.
Maintained inventory records and updated stock lists on a regular basis.
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked effectively in team environments to make the workplace more productive.
Prioritized and organized tasks to efficiently accomplish service goals.
Assist in receiving and storing deliveries.
Maintain cleanliness of warehouse.
Restock stands with food and beverage products.
Inspect stands for deficiencies and take appropriate corrective action.
Assist with moving any equipment as required for stadium events.
General housekeeping and cleaning as needed around the Concessions areas.
Warehouse Associate
Raymond James Stadium
10.2023 - 02.2024
Company Overview: Legends
Responsible for timely completion of delivering a variety of beverages throughout the stadium in preparation of special events
Tasked with organizing and stocking concessions stands, portables, commissaries and warehouse
Showed flexibility in rotating assignments and taking on additional projects as needed
Provided superior customer service to guests during events throughout the stadium
Assisted in receiving and storing deliveries while maintain cleanliness of warehouses
Inspected stands for deficiencies and took appropriate corrective action
Assisted with moving any equipment as required for stadium events
Successfully practiced safe work habits by following all safety policies, procedures and regulations
Legends
Customer Service Lead
Tropical Chemistry Herbs & Spices
04.2022 - 07.2023
Responsible for receiving and fulfilling phone orders
Provided quality customer service and ensured accuracy in order placement
Tasked with printing labels, counting, and inserting appropriate capsules
Prepared the finished products for packaging and shipment
Audited orders
Handled customer escalations
Ensured policies are followed according to OSHA and CDC Guidelines and cleanliness guidelines
Stower
Amazon
10.2021 - 04.2022
Provided friendly customer service and a fast-paced cooperative retail atmosphere
Trained new employees to uphold the Amazon company policy, sustained customer service satisfaction, and educated them on the point-of-sale system
Removed merchandise and items from the backroom to stock on sales floor shelves and building special sales displays on the sales floor
Ensured that display cases, shelves, and aisles were kept clean and well-maintained with constant cleaning practices at three hundred units per hour
Certified conformity by locating items in storage areas and comparing the information on them with work orders
Scanned products and physically placed them in their various bar-coded locations
Inspected and examined each item to ensure that they weren't damaged
Exceeded productivity goals daily
Promoted within the team due to surpassing performance metrics
Customer Service Agent
Maximus
08.2021 - 10.2021
Responded to numerous phone inquiries
Assisted callers in finishing online applications
Completed daily electronic call logs
Filled out timesheets
Adhered to privacy rules
Connected callers with leadership as needed
Maintained up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
Reported problems through an easy online system
Responding to telephone inquiries within set time parameters
Completing all assigned training as necessary during open enrollment
Production Lead/ Customer Service Specialist
Tropical Chemistry Herbs & Spices
10.2020 - 08.2021
Responsible for the duty of fulfilling online orders of over 200 herbal supplements
Tasked with printing labels, counting, and inserting appropriate capsules
Prepared the finished products for packaging and shipment
Audited orders to ensure accuracy and damage control
Responded to customer inquiries in a timely manner
Resolve any issues professionally and promptly
Adhered to OSHA and CDC Guidelines and cleanliness guidelines
Rewarded TRIPLE STAR Employee for three quarters as a result of exceeding production and accuracy goals
Education
HIGH SCHOOL DIPLOMA - College Preparatory - Honors
RIVERVIEW HIGH SCHOOL
05.2021
References
Available upon request
Volunteer Experience
Firehouse Christian Center, 01/01/15, 12/31/21, Served as a dependable volunteer responsible for assisting with charitable events, such as annual backpack giveaways, Christmas toy collections and distribution., Weekly Media Center Assistant tasked with managing customer orders of distribution ministry products.
Timeline
Assistant Warehouse Manager
Legends Hospitality LLC
10.2023 - Current
Warehouse Associate
Raymond James Stadium
10.2023 - 02.2024
Customer Service Lead
Tropical Chemistry Herbs & Spices
04.2022 - 07.2023
Stower
Amazon
10.2021 - 04.2022
Customer Service Agent
Maximus
08.2021 - 10.2021
Production Lead/ Customer Service Specialist
Tropical Chemistry Herbs & Spices
10.2020 - 08.2021
HIGH SCHOOL DIPLOMA - College Preparatory - Honors