Summary
Overview
Work History
Education
References
Volunteer Experience
Timeline
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Josiah Marshall

Tampa,FL

Summary

Dedicated team player with excellent customer service and production abilities seeking to secure a career opportunity that will utilize my skills and abilities with advancement opportunities.

Overview

4
4
years of professional experience

Work History

Assistant Warehouse Manager

Legends Hospitality LLC
Tampa, FL
10.2023 - Current
  • Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Collaborated with supervisors and managers regarding daily tasks that need attention.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Inspected products for any damages prior to stocking shelves.
  • Maintained inventory records and updated stock lists on a regular basis.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assist in receiving and storing deliveries.
  • Maintain cleanliness of warehouse.
  • Restock stands with food and beverage products.
  • Inspect stands for deficiencies and take appropriate corrective action.
  • Assist with moving any equipment as required for stadium events.
  • General housekeeping and cleaning as needed around the Concessions areas.

Warehouse Associate

Raymond James Stadium
10.2023 - 02.2024
  • Company Overview: Legends
  • Responsible for timely completion of delivering a variety of beverages throughout the stadium in preparation of special events
  • Tasked with organizing and stocking concessions stands, portables, commissaries and warehouse
  • Showed flexibility in rotating assignments and taking on additional projects as needed
  • Provided superior customer service to guests during events throughout the stadium
  • Assisted in receiving and storing deliveries while maintain cleanliness of warehouses
  • Inspected stands for deficiencies and took appropriate corrective action
  • Assisted with moving any equipment as required for stadium events
  • Successfully practiced safe work habits by following all safety policies, procedures and regulations
  • Legends

Customer Service Lead

Tropical Chemistry Herbs & Spices
04.2022 - 07.2023
  • Responsible for receiving and fulfilling phone orders
  • Provided quality customer service and ensured accuracy in order placement
  • Tasked with printing labels, counting, and inserting appropriate capsules
  • Prepared the finished products for packaging and shipment
  • Audited orders
  • Handled customer escalations
  • Ensured policies are followed according to OSHA and CDC Guidelines and cleanliness guidelines

Stower

Amazon
10.2021 - 04.2022
  • Provided friendly customer service and a fast-paced cooperative retail atmosphere
  • Trained new employees to uphold the Amazon company policy, sustained customer service satisfaction, and educated them on the point-of-sale system
  • Removed merchandise and items from the backroom to stock on sales floor shelves and building special sales displays on the sales floor
  • Ensured that display cases, shelves, and aisles were kept clean and well-maintained with constant cleaning practices at three hundred units per hour
  • Certified conformity by locating items in storage areas and comparing the information on them with work orders
  • Scanned products and physically placed them in their various bar-coded locations
  • Inspected and examined each item to ensure that they weren't damaged
  • Exceeded productivity goals daily
  • Promoted within the team due to surpassing performance metrics

Customer Service Agent

Maximus
08.2021 - 10.2021
  • Responded to numerous phone inquiries
  • Assisted callers in finishing online applications
  • Completed daily electronic call logs
  • Filled out timesheets
  • Adhered to privacy rules
  • Connected callers with leadership as needed
  • Maintained up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
  • Reported problems through an easy online system
  • Responding to telephone inquiries within set time parameters
  • Completing all assigned training as necessary during open enrollment

Production Lead/ Customer Service Specialist

Tropical Chemistry Herbs & Spices
10.2020 - 08.2021
  • Responsible for the duty of fulfilling online orders of over 200 herbal supplements
  • Tasked with printing labels, counting, and inserting appropriate capsules
  • Prepared the finished products for packaging and shipment
  • Audited orders to ensure accuracy and damage control
  • Responded to customer inquiries in a timely manner
  • Resolve any issues professionally and promptly
  • Adhered to OSHA and CDC Guidelines and cleanliness guidelines
  • Rewarded TRIPLE STAR Employee for three quarters as a result of exceeding production and accuracy goals

Education

HIGH SCHOOL DIPLOMA - College Preparatory - Honors

RIVERVIEW HIGH SCHOOL
05.2021

References

Available upon request

Volunteer Experience

Firehouse Christian Center, 01/01/15, 12/31/21, Served as a dependable volunteer responsible for assisting with charitable events, such as annual backpack giveaways, Christmas toy collections and distribution., Weekly Media Center Assistant tasked with managing customer orders of distribution ministry products.

Timeline

Assistant Warehouse Manager

Legends Hospitality LLC
10.2023 - Current

Warehouse Associate

Raymond James Stadium
10.2023 - 02.2024

Customer Service Lead

Tropical Chemistry Herbs & Spices
04.2022 - 07.2023

Stower

Amazon
10.2021 - 04.2022

Customer Service Agent

Maximus
08.2021 - 10.2021

Production Lead/ Customer Service Specialist

Tropical Chemistry Herbs & Spices
10.2020 - 08.2021

HIGH SCHOOL DIPLOMA - College Preparatory - Honors

RIVERVIEW HIGH SCHOOL
Josiah Marshall