JOSIAH MITCHELL
San Jose,CA
Summary
With a diverse background spanning Dunkin' Donuts, California's Great America, and DoorDash, I have developed a robust set of skills in various customer-focused and operational roles. At Dunkin' Donuts, I delivered Customer Service Excellence by managing high-volume orders and transactions in a fast-paced environment, utilizing communication skills to ensure customer satisfaction. My role at California's Great America involved team collaboration and leadership, overseeing operations, and improving service efficiency. As a DoorDash delivery driver, I handled remote work responsibilities, applying web-based tools to optimize delivery routes and ensure timely service. My experience includes multitasking in dynamic settings, problem-solving complex issues, and utilizing Customer Relationship Management (CRM) tools to enhance customer interactions. Additionally, I have demonstrated adherence to privacy policies and work-from-home policy compliance in various roles, maintaining high standards of service experience and product knowledge. My proficiency in technical support, and virtual assistance further highlights my ability to provide comprehensive and efficient service across multiple platforms.
Overview
2
2
years of professional experience
Work History
Dasher
DoorDash
08.2022 - 08.2023
Duration: August 2022 - 2023
- Timely Deliveries: Successfully delivered food and other items promptly, maintaining a 98% on-time delivery rate and upholding highest standards of customer service.
- Customer Service Excellence: Consistently provided exceptional service, achieving a 95% customer satisfaction rating through courteous and professional interactions.
- Accurate Order Handling: Engaged in meticulous record-keeping and order review processes, ensuring 100% accuracy in deliveries and minimizing order discrepancies.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Crew Member and Baker
Dunkin'
08.2021 - 08.2023
Duration: October 2021 - 2023
- Exceptional Customer Service: Delivered fast and friendly service to over 150 guests daily, maintaining a customer satisfaction rate of 98%.
- Order Preparation: Prepared and packaged customer orders with a 87% order accuracy rate, ensuring adherence to Dunkin' Donuts' quality standards.
- Customer Issue Resolution: Resolved customer concerns promptly, achieving a 90% first-contact resolution rate and enhancing overall customer retention.
- Sales and Upselling: Successfully promoted new products and special offers, increasing upsell rates by 20% and boosting monthly sales by 10%.
Crew Member Team Leader
California Great America
05.2022 - 08.2023
- Leadership and Team Management: Led a team of 15 crew members, ensuring smooth daily operations and maintaining high levels of team morale and productivity.
- Customer Service Excellence: Consistently achieved a 95% customer satisfaction rating by implementing effective service strategies and addressing guest concerns promptly.
- Communication Skills: Facilitated daily briefings and weekly team meetings, ensuring clear communication of goals, updates, and feedback.
- Recognition and Awards: Received multiple commendations for outstanding leadership and exceptional service from both management and guests.
Education
No Degree - Finance
Howard University
Washington, DC06.2027
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CALIFORNIA CONNECTIONS ACADEMY MONTEREY BAY
06.2023
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LANEY COLLEGE
06.2023
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MITCHELLS MANOR HIGH SCHOOL
01.2022
Skills
- Hard worker
- Team player
- Problem solver and situational awareness
- Effective verbal and written communication
- Time management
- Positivity
- Technical proficiencies in MS Office Suite and social media
- Efficient multitasking
- Strong active listening skills
- Quick Learner
- Decision-Making
- Technologically Proficient
- Perfectionist
Extracurricular Activities
Blankets4Vets Largo, Maryland Volunteer, Largo, Maryland, November 2020-present, Assist with preparation of gift bags for Veterans, including writing thank you notes and packing bags with weighted blankets, Prepare email correspondence to potential donors and corporate partners, Update social media Love For Our Elders Letter Writer, September 2022-present, Prepare handwritten 'letters of love' to elderly individuals throughout the United States to help alleviate the growing loneliness epidemic San Jose Spartans Basketball Team, San Jose, CA, August 2020 - August 2021, Team Captain and Starting Point Guard, Competed in intramural basketball games and tournaments, Collaborated with teammates to identify areas of improvement and refine strengths, Managed appropriate training routine and diet, Designed self-exercise and training regimens for use outside of regularly scheduled practices Creekside Warriors Youth Football, San Jose, CA, August 2020 - August 2021, Starting Wide Receiver, Competed in intramural football games and tournaments, Collaborated with teammates to identify areas of improvement and refine strengths, Managed appropriate training routine and diet, Designed self-exercise and training regimens for use outside of regularly scheduled practices
Accomplishments
- I passed college classes with a perfect 4.0 GPA while still in high school, demonstrating exceptional academic performance and dedication.
- Additionally, I completed high school as one of the top three students in my class with a 3.75 GPA, reflecting my commitment to excellence and strong work ethic.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 crew members.
- Achieved a $5 raise through effectively demonstrating a more efficient cleaning method, which improved overall productivity and maintained high standards of cleanliness.
Languages
Spanish
Professional Working
Timeline
Dasher
DoorDash
08.2022 - 08.2023
Crew Member Team Leader
California Great America
05.2022 - 08.2023
Crew Member and Baker
Dunkin'
08.2021 - 08.2023
No Degree - Finance
Howard University
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CALIFORNIA CONNECTIONS ACADEMY MONTEREY BAY
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LANEY COLLEGE
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MITCHELLS MANOR HIGH SCHOOL