JOSIAH MITCHELL
San Jose,CA
Summary
With a diverse background spanning Dunkin' Donuts, California's Great America, and DoorDash, I have developed a robust set of skills in various customer-focused and operational roles. At Dunkin' Donuts, I delivered Customer Service Excellence by managing high-volume orders and transactions in a fast-paced environment, utilizing communication skills to ensure customer satisfaction. My role at California's Great America involved team collaboration and leadership, overseeing operations, and improving service efficiency. As a DoorDash delivery driver, I handled remote work responsibilities, applying web-based tools to optimize delivery routes and ensure timely service.
Overview
2
2
years of professional experience
Work History
Dasher
DoorDash
08.2022 - 08.2023
Duration: August 2022 - 2023
- Successfully delivered food and other items promptly, maintaining a 98% on-time delivery rate.
- Consistently provided exceptional service, achieving a 95% customer satisfaction rating through courteous and professional interactions.
Crew Member Team Leader
California Great America
05.2022 - 08.2023
Duration: August 2022 - 2023
- Led a team of 15 crew members, ensuring smooth daily operations and maintaining high levels of team productivity.
- Consistently achieved a 89% customer satisfaction rating by implementing effective service strategies and addressing guest concerns promptly.
- Facilitated daily briefings and weekly team meetings, ensuring clear communication of goals, updates, and feedback.
Crew Member and Baker
Dunkin'
08.2021 - 08.2023
Duration: October 2021 - 2023
- Delivered fast and friendly service to over 150 guests daily, maintaining a customer satisfaction rate of 93%.
- Prepared and packaged customer orders with a high order accuracy rate, ensuring adherence to Dunkin' Donuts' quality standards.
- Resolved customer concerns promptly, achieving a 86.1% first-contact resolution rate.
- Successfully upsold new products and special offers, increasing upsell rates and boosting monthly sales by 4%.
Education
No Degree - Finance/Computer Science
Howard University
06.2027
College Credits -
Laney College
07.2023
High School Diploma -
California Connections Academy
07.2023
Skills
- Hard worker
- Team player
- Problem solver and situational awareness
- Effective verbal and written communication
- Time management
- Positivity
- Technical proficiencies in MS Office Suite and social media
- Efficient multitasking
- Strong active listening skills
- Quick Learner
- Decision-Making
- Technologically Proficient
- Perfectionist
Accomplishments
- I passed college classes with a perfect 4.0 GPA while still in high school
- I completed high school as one of the top three students in my class with a 3.75 GPA.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a $5 raise through effectively demonstrating a more efficient cleaning method, which improved overall productivity.
Timeline
Dasher
DoorDash
08.2022 - 08.2023
Crew Member Team Leader
California Great America
05.2022 - 08.2023
Crew Member and Baker
Dunkin'
08.2021 - 08.2023
No Degree - Finance/Computer Science
Howard University
College Credits -
Laney College
High School Diploma -
California Connections Academy