Josiah Moore
Farmington Hills,MI
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
Work History
Operations Manager
Aptive Environmental Pest Control
02.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively to accomplish high profit goals of over 80% gross margin percentage.
- Increased profit by streamlining operations by over 10% YOY.
Area Manager
Aptive Environmental Pest Control
02.2021 - 02.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures.
- Traveled to multiple branches to conduct training sessions and educate employees on company standards.
- Trained multiple new Area Managers on their daily task, leadership, and best practices on how to motivate their employees.
Service Manager
Aptive Environmental Pest Control
04.2020 - 02.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality services.
Service Professional
Aptive Environmental Pest Control
02.2019 - 04.2020
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
Shift Supervisor
Protect America Home Security
03.2016 - 02.2018
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations. - Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Lead Supervisor
Target
01.2015 - 03.2016
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Trained other employees to develop new team leads for department needs.
- Coordinated supervisory assignments to maintain strong front-line leadership over store operations.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Education
Sumrall High School
Sumrall, MSSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Employee Motivation
- Staff Development
- Interpersonal Communication
- Performance Management
- Superb time management skills
Timeline
Operations Manager
Aptive Environmental Pest Control
02.2023 - Current
Area Manager
Aptive Environmental Pest Control
02.2021 - 02.2023
Service Manager
Aptive Environmental Pest Control
04.2020 - 02.2021
Service Professional
Aptive Environmental Pest Control
02.2019 - 04.2020
Shift Supervisor
Protect America Home Security
03.2016 - 02.2018
Lead Supervisor
Target
01.2015 - 03.2016
Sumrall High School
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