Summary
Overview
Work History
Education
Skills
Timeline
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Josiah Ray

Knoxville,TN

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Accounting Assistant

Gettysvue Polo Golf & Country Club
09.2022 - Current
  • Reviewed approximately 76,000 Food & Beverage tickets, as well as Golf Shop tickets.
  • Processed member payments and dues.
  • Prorated members dues.
  • Performed various extra charges to members accounts for using certain amenities offered.
  • Communicated with management to address discrepancies in tickets.

Restaurant Server

Gettysvue Polo Golf & Country Club
05.2020 - Current
  • Took part in training new staff members.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Team Member

Chick-fil-A
05.2019 - 05.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

Berean Christian High School
Knoxville, TN
05.2022

Skills

  • Data Entry
  • General Ledger Entries
  • Data Analysis
  • Business Correspondence
  • Invoicing and Billing
  • Customer Service
  • Payment Processing
  • High-Volume Dining
  • Drink Preparation
  • Guest Relations Management
  • Daily Specials Memorization
  • Order Taking
  • Menu Memorization
  • Alcohol Service

Timeline

Accounting Assistant

Gettysvue Polo Golf & Country Club
09.2022 - Current

Restaurant Server

Gettysvue Polo Golf & Country Club
05.2020 - Current

Team Member

Chick-fil-A
05.2019 - 05.2020

High School Diploma -

Berean Christian High School

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Josiah Ray