Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Josiah Southern

Statesville,NC

Summary

Highly motivated General Manager at a local small business with four years of experience. Adaptive under high-stress situations and independent projects. Strategic leader and planner with comprehensive managerial duties. Desires to begin a career and is eager to learn.

Overview

4
4
years of professional experience

Work History

General Manager

Lake Mountain Coffee, LLC
Statesville, NC
10.2020 - Current
  • Efficiently opened and closed the shop in an orderly way.
  • Quickly took orders in a friendly and personal way and made drinks accurately.
  • Ensured compliance with health department regulations regarding food and drink safety standards.
  • Supervised employees through planning, checklists, and directions.
  • Assisted in the hiring process by interviewing potential candidates for open positions.
  • Trained new employees on drink recipes, daily procedures, and store policies.
  • Covered shifts that employees dropped due to sickness or other reasons.
  • Managed human resource aspects of daily business operations, including customers complaints, custom orders and reservations, employee complaints, etc.
  • Managed inventory control, placing orders on time and within budget.
  • Managed financial aspects of daily business operations, including balancing the drawer and analyzing daily reports.
  • Assisted in implementing a new camera system.
  • Fixed any machine failure that naturally occurred.
  • Understood and followed oral and written direction from the owner.

Education

BBA - Law And Administration

Western Carolina University
Cullowhee, NC
12-2024

Associate of Science -

Mitchell Community College
Statesville, NC
05-2022

High School Diploma -

Statesville Christian School
Statesville, NC
05-2021

Skills

  • Operations Oversight
  • Staff Supervision and Training
  • Service Quality Improvement
  • Expense Control and Budget Analysis
  • Customer Relationship Management
  • Strategic Planning

References

References available upon request.

Timeline

General Manager

Lake Mountain Coffee, LLC
10.2020 - Current

BBA - Law And Administration

Western Carolina University

Associate of Science -

Mitchell Community College

High School Diploma -

Statesville Christian School
Josiah Southern