Highly motivated General Manager at a local small business with four years of experience. Adaptive under high-stress situations and independent projects. Strategic leader and planner with comprehensive managerial duties. Desires to begin a career and is eager to learn.
Overview
4
4
years of professional experience
Work History
General Manager
Lake Mountain Coffee, LLC
Statesville, NC
10.2020 - Current
Efficiently opened and closed the shop in an orderly way.
Quickly took orders in a friendly and personal way and made drinks accurately.
Ensured compliance with health department regulations regarding food and drink safety standards.
Supervised employees through planning, checklists, and directions.
Assisted in the hiring process by interviewing potential candidates for open positions.
Trained new employees on drink recipes, daily procedures, and store policies.
Covered shifts that employees dropped due to sickness or other reasons.
Managed human resource aspects of daily business operations, including customers complaints, custom orders and reservations, employee complaints, etc.
Managed inventory control, placing orders on time and within budget.
Managed financial aspects of daily business operations, including balancing the drawer and analyzing daily reports.
Assisted in implementing a new camera system.
Fixed any machine failure that naturally occurred.
Understood and followed oral and written direction from the owner.