Josiah Steve Haytasingh
Wellington,Florida
Summary
Professional with strong background in guest services and event management, prepared for usher role. Known for strong communication and problem-solving skills. Team player with proven ability to adapt to changing environments and ensure smooth operations. Reliable, approachable, and focused on delivering exceptional customer experiences while maintaining high standards.
Overview
5
5
years of professional experience
1
1
Language
Work History
Stadium Usher
The National Polo Center
12.2025 - Current
- Greeting guests with a welcoming, professional attitude and providing an excellent first impression.
- Scanning tickets and credentials to ensure proper access to many seating areas.
- Assisting customers with seating, directions, and information of current and future events.
- Implement the venue's rules and policies in a professional manner.
- Support event setup and breakdown as needed.
- Coordinate with event staff to handle issues or emergencies.
- Serve champagne to guests during halftime divot-stomp traditions.
Customer Service/Team Member
Urban Air
10.2024 - Current
- Provide excellent customer service when assisting guests and addressing concerns.
- Greeted guests with a friendly and positive attitude.
- Collaborated effectively with team members and management to support daily operations.
- Followed safety procedures and emergency protocols to endorse a safe environment.
- Monitor trampoline courts and attraction zones to ensure guest safety and comply with park rules.
Crew Member/Customer service
Five Guys
02.2023 - 12.2023
- Greet customers kindly and take their orders accurately.
- Offer menu item recommendations and provide information about them.
- Acknowledge customers' inquiries and concerns in a calm manner.
- Prepare and cook food items according to the recipe.
- Assemble and pack food items for delivery or dine in.
- Maintain food safety and sanitation standards.
- Operate the cash register and handle transactions accurately.
- Process payments, issue receipts, and make changes as needed.
- Reconcile cash drawer at the beginning and end of shifts.
- Clean and sanitize workstations, kitchen equipment, and dining areas.
- Dispose of trash and recyclables.
- Ensure that all areas meet health and safety regulations.
- Work effectively with team members to achieve operational goals and maintain a positive work environment.
- Communicate clearly and cooperate with other crew members.
- Assist with training new employees.
Recruiting
Platinum Choice Healthcare
08.2022 - 12.2022
- Develop and implement effective recruitment strategies to attract qualified candidates.
- Collaborate with hiring managers to define job requirements and create accurate job descriptions.
- Utilize various sourcing methods, including job boards, social media, networking, and referrals, to identify potential candidates.
- Screen resumes and conduct initial interviews to assess candidate qualifications and fit.
- Coordinate and schedule interviews between candidates and hiring managers.
- Prepare interview questions and evaluate candidate responses to ensure alignment with job requirements.
- Maintain clear and consistent communication with candidates throughout the recruitment process.
- Provide feedback and guidance to candidates and ensure a positive candidate experience.
Customer Service
Platinum Choice Healthcare
05.2021 - 08.2022
- Respond to customer inquiries via phone, email, chat, or in-person in a courteous and professional manner.
- Resolve customer complaints and issues efficiently, escalating to higher management if necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Work closely with team members to achieve departmental goals and ensure a high level of customer satisfaction.
- Share feedback and insights with management to improve processes and service quality.
Education
Associate of Science - Business Major
Palm Beach State College
Loxahatchee, Lake Worth, FL03-2026
High School Diploma - undefined
Palm Beach Central High School
Wellington, FL01-2024
Skills
- Customer Service
- Recruiting
- Team Player
- Microsoft Office
- Google Suites
- Detailed Oriented
- Hospitality
- Consistent attendance and reliability
Performance improvement
Sense of responsibility
Hospitality service expertise
Policy enforcement
Timeline
Stadium Usher
The National Polo Center
12.2025 - Current
Customer Service/Team Member
Urban Air
10.2024 - Current
Crew Member/Customer service
Five Guys
02.2023 - 12.2023
Recruiting
Platinum Choice Healthcare
08.2022 - 12.2022
Customer Service
Platinum Choice Healthcare
05.2021 - 08.2022
High School Diploma - undefined
Palm Beach Central High School
Associate of Science - Business Major
Palm Beach State College