Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Certification
Languages
Interests
Work Preference
Quote
Software
Timeline
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Josiah Wallace

Josiah Wallace

Gilbert,AZ

Summary

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in college.

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Overview

3
3
years of professional experience

Work History

Crew Member

Burger King Restaurant
09.2024 - 11.2025
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.

Crew Member

Wingstop Restaurant
09.2023 - 01.2024
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.

Crew Member

McDonald's Restaurant
06.2023 - 08.2023
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Crew Member

COLDSTONE Creamery
09.2022 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Williams Field High School
Gilbert, AZ
05-2025

Skills

  • Client support

  • Effective team collaboration

  • Strong organizational skills

  • Effective time management

  • Analytical problem-solving

  • Articulate expression

  • Meticulous attention to specifics

  • Goal-oriented perseverance

  • Clear and concise messaging

  • Strong ethical standards

  • Proactive safety mindset

  • Proactive problem-solving

  • Basic arithmetic proficiency

  • Clear and concise communication

  • Strong leadership traits

  • Efficient drive-thru service

  • Adaptability to new information

  • Operational leadership

  • Persistent problem-solving

  • Hospitality management skills

  • Valid driving credentials

  • Critical thinking for problem-solving

  • Original idea generation

  • Health code regulation expertise

  • Preventive equipment maintenance

  • Diversity training knowledge

  • Persuasive communication

Accomplishments

  • Resolved product issue through consumer testing.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Arizona technical skills Standards Training - Spring 2025
  • Gilbert Youth Leadership Academy with Excellence Training - 2024 summer

Languages

English
Full Professional

Interests

Education

Mentor

Medicine

Work Preference

Work Type

Full TimeInternshipPart Time

Work Location

On-Site

Important To Me

Career advancementHealthcare benefitsPersonal development programsTeam Building / Company Retreats401k match

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

E-commerce

Timeline

Crew Member

Burger King Restaurant
09.2024 - 11.2025

Crew Member

Wingstop Restaurant
09.2023 - 01.2024

Crew Member

McDonald's Restaurant
06.2023 - 08.2023

Crew Member

COLDSTONE Creamery
09.2022 - 01.2023

High School Diploma -

Williams Field High School

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