Josiah Williams
Fort Lauderdale,FL
Summary
My overall experience in multiple fields has equipped me with various skills and capabilities. Ranging from hands on work with tools/machinery (as well as weapons) to one on one costumer service. My time in the military has give me the opportunity to have a team/mission first mentality and has given me the confidence to be leader in smaller groups working towards one objective . I am willing to learn and progress in any given situation and I believe I will be an addition to any job or project.
Overview
5
5
years of professional experience
Work History
Boatswain's Mate
US Navy
01.2022 - 02.2025
- Performed weekly maintenance on weapons, small boats and freight liners.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Kept up with initial & annual weapon qualifications.
- Preformed maritime patrol operation.
Gym Receptionist
LA Fitness
08.2021 - 01.2022
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Package Handler
UPS
10.2020 - 08.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Call Center Representative
MCI
12.2020 - 06.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Construction Laborer
Mad River Pools
05.2020 - 10.2020
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Skills
- Teamwork
- Problem-solving
- Attention to detail
- Safety procedures
- Self motivation
- Physical stamina
- Adaptability
- Risk management assessments
- Reception desk management
- Fitness industry networking
- Basic math
- Customer service
- Data entry
- Relationship building
- Heavy lifting
- Power tool operation
- Equipment maintenance
- Construction safety
- Warehouse operations
- Concrete pouring techniques
- Inbound phone calls
Timeline
Boatswain's Mate
US Navy
01.2022 - 02.2025
Gym Receptionist
LA Fitness
08.2021 - 01.2022
Call Center Representative
MCI
12.2020 - 06.2021
Package Handler
UPS
10.2020 - 08.2021
Construction Laborer
Mad River Pools
05.2020 - 10.2020
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