Josiah Young
Cleveland,OH
Summary
Proven server at Longhorn Steakhouse, adept in high-volume dining and exceptional customer service, significantly increased sales through effective upselling and guest engagement. Skilled in cash handling and POS systems, consistently exceeded performance goals. Cultivated strong customer relationships, enhancing repeat business with professional demeanor and hospitality service expertise.
Overview
3
3
years of professional experience
Work History
Serve
Longhorn Steakhouse
04.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
P.F. Chang's Bistro
01.2022 - 11.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Cheddars Stratch Kitchen
02.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Diploma -
Mansfield Legacy High
Mansfield, TX05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Service prioritization
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Professional Appearance
- Relationship Management
- Dining area maintenance
Languages
Spanish
Native or Bilingual
Timeline
Serve
Longhorn Steakhouse
04.2023 - 02.2024
Server
P.F. Chang's Bistro
01.2022 - 11.2022
Server
Cheddars Stratch Kitchen
02.2021 - 01.2022
Diploma -
Mansfield Legacy High