Josiah D. Cox

I am currently in Advanced Individual Training (AIT) in Virginia for specific training for the 91B MOS of Wheeled Vehicle Mechanic. I will graduate AIT and be home to Arizona in May of 2024.

• Maintain wheeled vehicles, their associated trailers and material handling equipment systems.
• Inspect, service, maintain, repair, replace, adjust and test wheeled vehicles and material handling equipment systems, subsystems and components.
• Service automotive electrical systems, including wiring harness, starting and charging systems.
• Perform wheeled vehicle recovery operations.

I attended the United States Army Basic Combat Training to develop and enhance skills in order to transition from a civilian to a Solider. The Army Basic Training prepared me physically and mentally for what I would endure throughout my military career.

• Upheld Army dress and appearance regulations for professional appearance.
• Assembled, disassembled and maintained various weapons for operational readiness.
• Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Maintained required level of proficiency in use of firearms.
• Improved team cohesion by conducting regular training exercises and fostering supportive environments.
• Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.

• Analyzed vehicle data using advanced diagnostic equipment.
• Increased customer satisfaction by providing timely and accurate estimates for repair costs.
• Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Implemented preventative maintenance programs for clients to help prolong the life of their vehicles while reducing the likelihood of costly future repairs.
• Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
• Performed safety and emissions inspections.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Repaired and replaced worn and damaged components.
• Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
• Tested vehicle components and systems to identify issues.
• Ensured safety compliance by performing routine inspections on all vehicles in the shop.
• Investigated customer complaints to identify cause of malfunctions.
• Delivered top-notch service by staying up-to-date on the latest industry trends and technological advancements, allowing for innovative solutions to complex problems.
• Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
• Optimized vehicle longevity by performing routine maintenance tasks such as oil changes, tire rotations, brake pad replacements, fluid checks, and filter changes.

• Promoted teamwork within the workplace by encouraging collaboration among staff members.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts.
• Created and maintained safe and secure work environments for employees.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
• Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.
• Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Maximized quality assurance by completing frequent line checks.
• Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.

• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Bussed and reset tables to keep dining room and work areas clean.
• Inspected dishes and utensils for cleanliness.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
• Conducted regular safety inspections to identify potential hazards and prevent accidents and injuries.
• Investigated and reported on spills and other emergencies.
• Performed routine safety checks to identify potential hazards and recommend appropriate risk mitigation measures.
• Inspected worksites and gear for compliance with established safety standards.
• Provided guidance and resources to employees to maintain safety procedures and enhance protection.
• Strengthened communication skills through regular interactions with others.
• Worked well in a team setting, providing support and guidance.
• Demonstrated strong organizational and time management skills while managing multiple projects.