Josiah I. Stovall

• Professional Development: Multicultural Certificate
• Elected Captain of Mizzou Men's Club Basketball
• Mizzou Association of Black Psychologists Member
• Mizzou Collegiate Entrepreneurs Organization Member
• Capstone Project: Independent Interpersonal Research, Researched the relationship between socioeconomic backgrounds and relationship satisfaction.

• Gained foundation in Java, HTML, CSS, Ruby, and Sass coding and web development.
• Collaborated with teams to develop websites for local businesses.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Analyzed business needs and weaknesses to establish the best possible platform for company websites.

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Maintained a perfect 5.0 Rating while providing hundreds of rides to guests.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Prepared and completed registration paperwork and sales contracts.
• Developed successful sales strategies to generate leads and maximize customer satisfaction and profit.

-Used consultative sales approach to understand customer needs and recommend relevant offerings.
-Responded to telephone and in-person requests for information.
-Followed up with existing customers to provide additional support and address concerns.
-Provided sales and customer service assistance to walk-in traffic
-Maximized customer retention by resolving issues quickly.
-Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
-Completed orders and organized product deliveries to meet customer timetables.

• Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
• Maximized customer service and satisfaction by providing directions to guests regarding requested locations, events and landmarks.
• Delivered information and details of interest about facility to visitors.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Developed marketing strategies to increase residency retention
• Served as mediator for disturbances, conflicts, and crises
• Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
• Maintained open communication with tenants to proactively handle questions and complaints.
• Developed and implemented unique and engaging activities for residents.
• Managed digital and physical office records.
• Led tours to highlight property features to prospective tenants and answer questions.
• Tracked prospects and responded to new inquiries to increase conversion rates.
• Closed leases for prospective and existing residents.
• Led team in sales

• Demonstrated consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
• Exhibited excellent guest service skills.
• Required to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
• Completed transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, and completing loyalty transactions.
• Performed daily stocking and maintenance duties.