Josiana De Paula
Columbia,MD
Summary
Bilingual English-Portuguese professional with 11+ years of hands-on experience in the work force, looking to consolidate my business administration career. I am known for my ability to organize workflows, to manage all project aspects as needed and scheduling, besides being naturally empathetic and easily connect with people from all different cultures and walks of life. Looking forward, I hope to apply all my Business Administration concepts into a result-driven company.
IN/ PERSONAL PROFILE CAREER HIGHLIGHTS EDUCATION CORE STRENGTHS MS Office Adaptability Effective Listening Creative Problem Solving Interpessoal Communication Coordinate and troubleshoot logistics Proven track record of project ownership Results-driven Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
13
13
years of professional experience
Work History
Sports Event Organizer
PBJJF
05.2023 - Current
- Coordinated schedules and timelines for numerous sports events, achieving a 95% on-time completion rate.
- Brainstormed and implemented creative event concepts and themes, resulting in a 92% satisfaction rate among attendees.
- Managed event logistics and operations, leading to a 98% smooth execution rate.
- Performed event coordination for larger parties and gatherings, maintaining a 92% attendee satisfaction rate.
- Developed post-event reports, consistently improving event effectiveness with an 85% success rate.
- Designed and implemented efforts to publicize events and promote sponsorships, leading to a 93% increase in sponsor engagement.
- Inspected event facilities to confirm conformance to customer requirements, ensuring a 96% compliance rate.
- Reviewed event bills to confirm accuracy and approved payment with a 94% accuracy rate.
- Attended conferences and events to stay up-to-date with industry trends, contributing to a 97% knowledge retention rate.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes, achieving a 99% data accuracy rate.
- Provided email customer service to event participants, maintaining a 90% satisfaction rate through clear and timely communication.
- Conducted staff training, resulting in a 85% improvement in staff performance and event execution.
- Managed social media updates during events, engaging attendees and increasing event visibility by 90%.
Scheduling Coordinator
American Home Contractors
10.2022 - 06.2023
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Implemented time-blocking and schedule notifications to optimize time management.
- Created and distributed agendas and other materials for scheduled meetings.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Implemented project management techniques to overcome obstacles and increase team productivity.
ADMINISTRATIVE ASSISTANT
JOSIANA, DE PAULA, Spring Landscaping LLC
04.2021 - 10.2021
- Communicated services, provided estimates and negotiated debt collections over the phone while maintaining clients' relationship with the company and decreasing 60% of defaults
- Followed-up with former customers and scheduled new services with a 50% recovery rate
- Managed calendar for 12 employees and directed them to scheduled services
- Collaborated with insurance companies and scheduled evidence collection visits
- Tracked and ordered office supplies, uniforms, and other materials ensuring perfect inventory levels.
OFFICE ASSISTANT
Howard Community College
01.2018 - 06.2018
- Connected students with advising services and managed calendar foradvisors
- Developed relationships with 20+ international and non-international students daily by communicating services, institutional procedures, and class registration
- Recruited students boosting sales through creative strategies and managed payments by cash, credit card and check during class registration period
- Directed international students to English proficiency tests and planned engaging events for newcomers
- Cross-teamed with various departments across campus to share information and solve organizational problems
- Tracked and ordered office supplies ensuring ideal inventory levels to perform services and events.
SPEECH THERAPIST, Santa Casa de São José dos Campos Hospital
01.2011 - 01.2016
- Evaluated and treated an average of 20 patients daily for speech, swallowing, cognition difficulties, reading and writing disabilities
- Developed and implemented individualized and group therapy sessions for children and adults with language delays, articulation, and autism spectrum disorders
- Provided counsel to patients and families on coping techniques related to communication disorders and educated them to alternative methods
- Conducted several training programs to inform and establish best practices within the hospital to 150+ healthcare professionals
- Cross-teamed with other healthcare leaders to determine best treatment courses and practices
- Conducted rounding and handled medical confidential files.
Education
M.D. - Data Analyst
University of The Potomac
Washington, DC05.2025
Master of Business Administration - Management
Washington University of Virginia
Annandale, VA2022
Bachelor - Science
Pontificia Universidade Catolica de Campinas
2010
Skills
- Daily Timekeeping
- Verbal and Written Communication
- Project Tracking
- Customer Support
- Critical Thinking
- Time Management Skills
- Creative Solutions
- Calendar Coordination
- Data Analysis Skills
- Customer Relations Understanding
- Staff Management
- Database Maintenance
- Staff Meetings
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Sports Event Organizer
PBJJF
05.2023 - Current
Scheduling Coordinator
American Home Contractors
10.2022 - 06.2023
ADMINISTRATIVE ASSISTANT
JOSIANA, DE PAULA, Spring Landscaping LLC
04.2021 - 10.2021
OFFICE ASSISTANT
Howard Community College
01.2018 - 06.2018
SPEECH THERAPIST, Santa Casa de São José dos Campos Hospital
01.2011 - 01.2016
M.D. - Data Analyst
University of The Potomac
Master of Business Administration - Management
Washington University of Virginia
Bachelor - Science
Pontificia Universidade Catolica de Campinas
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