Josianne Kuidou
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and working in high-stress situation. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Safety Attendant position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Grievance Management Officer
Nachtigal Hydro Power Company (NHPC)
Yaounde, Cameroon
04.2014 - 10.2023
- Built and implemented a reliable Grievance management mechanism stakeholders complaints, and a data management system related
- Responded to calls and in person listened and collected requests /complaints of local communities and other stakeholders;
- Addressed public questions, complaints and requests and provided necessary answers/assistances;
- Promptly responded to alerts raised by the Community Liaison Officer and actively communicated situation details to other officers,
- Organized, scheduled and conducted investigations, analyzed evidences found and wrote detailed narrative reports including consensual solution.
- Coordinated operations with other enterprise services to ensured the implementing of collaborative actions and solutions;
- Closely visiting project affected persons and assessing their level of satisfaction according to complaints handling and project activities.
- Weekly prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures;
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Frequently documented grievance handling through a regular database updating.
Monitoring and Evaluation Officer
World Cocoa Foundation
Douala, Cameroon
03.2012 - 11.2013
- Trained and backstoped trainers in data collection and reporting as per Cocoa Livelihood Program (CLP) framework and requirement;
- Prepared and provided CLP progress reports on expected outputs and outcome to the Manager monthly and quarterly
- Visited sites periodically to enhance M&E implementation and strengthen local trainers and facilitators;
- Coordinated with other technical M&E partners and assist the Country Manager in insuring that the M&E report are received on time;
- Periodically conducted data quality assessment and implement recommendations to ensure the collection, collation, analysis, presentation and storage of quality data.
Education
Associate of Science - Sociology
University of Yaounde I
Yaounde, Cameroon09.2008
Skills
- Adaptable
- Compassionate
- Detail oriented and organized
- Strong interpersonal communication skill
- Time management
- Monitoring Results
- Records Organization and Management
Timeline
Grievance Management Officer
Nachtigal Hydro Power Company (NHPC)
04.2014 - 10.2023
Monitoring and Evaluation Officer
World Cocoa Foundation
03.2012 - 11.2013
Associate of Science - Sociology
University of Yaounde I