Josianne Kuidou
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and working in high-stress situation. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Safety Attendant position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Grievance Management Officer
Nachtigal Hydro Power Company (NHPC)
04.2014 - 10.2023
- Built and implemented a reliable Grievance management mechanism stakeholders complaints, and a data management system related
- Responded to calls and in person listened and collected requests /complaints of local communities and other stakeholders;
- Addressed public questions, complaints and requests and provided necessary answers/assistances;
- Promptly responded to alerts raised by the Community Liaison Officer and actively communicated situation details to other officers,
- Organized, scheduled and conducted investigations, analyzed evidences found and wrote detailed narrative reports including consensual solution.
- Coordinated operations with other enterprise services to ensured the implementing of collaborative actions and solutions;
- Closely visiting project affected persons and assessing their level of satisfaction according to complaints handling and project activities.
- Weekly prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures;
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Frequently documented grievance handling through a regular database updating.
Monitoring and Evaluation Officer
World Cocoa Foundation
03.2012 - 11.2013
- Trained and backstoped trainers in data collection and reporting as per Cocoa Livelihood Program (CLP) framework and requirement;
- Prepared and provided CLP progress reports on expected outputs and outcome to the Manager monthly and quarterly
- Visited sites periodically to enhance M&E implementation and strengthen local trainers and facilitators;
- Coordinated with other technical M&E partners and assist the Country Manager in insuring that the M&E report are received on time;
- Periodically conducted data quality assessment and implement recommendations to ensure the collection, collation, analysis, presentation and storage of quality data.
Education
Associate of Science - Sociology
University of Yaounde I
Yaounde, Cameroon09.2008
Skills
- Adaptable
- Compassionate
- Detail oriented and organized
- Strong interpersonal communication skill
- Time management
- Monitoring Results
- Records Organization and Management
Timeline
Grievance Management Officer
Nachtigal Hydro Power Company (NHPC)
04.2014 - 10.2023
Monitoring and Evaluation Officer
World Cocoa Foundation
03.2012 - 11.2013
Associate of Science - Sociology
University of Yaounde I
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