Josias Alvarez
Lakeland,FL
Summary
Dedicated worker with superb listening and communication skills. First Generation college student ample experience in effectively communicating with customers, promptly identifying and fulfilling needs, as well as recommending products to satisfy customers needs. Committed to maintaining a flawless company image by utilizing strong interpersonal skills to provide each customer an unrivaled experience. Accustomed to working both unaccompanied and with large groups of people in fast-paced environments. The diverse nature of my past experiences and positions has taught me how to exceed at any task in a wide variety of work environments, in spite of any condition and or obstacle(s).
Overview
5
5
years of professional experience
Work History
Administrative Customer Acquisition/Retention
Independent Contractor For Frontier Communications
Lakeland, FL
02.2022 - 08.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Delivery Driver
Uber/Doordash
Lakeland, FL
11.2019 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Cleaned delivery vehicle at least once daily to ensure sanitary conditions.
- Extreme precautions to ensure health of customer
- Secured food to prevent loss and maintain freshness during transport.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Front of House Team Member
Chick-fil-A
Tallahassee, FL
07.2021 - 08.2021
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Decided to amiably part ways due to increased school load.
SFS Associate
Walmart
Plant City, FL
05.2020 - 08.2020
- Picking rate ranked within top 5% of employees
- Packing rate ranked within top 20% of employees
- Protected materials for transport by correctly packaging products boxes and crates.
- Effectively operated pallet jacks and similar equipment to receive and transport items from various warehouse locations.
- Promoted delivery efficiency by accurately labeling and organizing containers.
Construction Site Laborer
Marcobay Construction
Lakeland, FL
06.2018 - 08.2019
- Followed site supervisor's orders to complete accurate work.
- Recognized and reported potential project challenges and assisted with solutions.
- Frequent communication with superiors to avoid errors.
- Inspected premises at-least once daily in order to ensure job site safety.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Education
MBA - Consulting
Florida State University
Tallahassee, FL05.2024
High School Diploma -
Lakeland Christian School
Lakeland, FL05.2019
Skills
- Equivalent fluency in both English/Spanish
- Customer Service
- Collaboration and Teamwork
- Excellent Verbal and Written Communication
- Attention to Detail
- Lift and carry 80 pounds
- Flexible work schedule
Accomplishments
- Maintained "Highest Honors" by achieving a 4.0 GPA minimum for every semester attended.
- Multiple area award recognitions for subjects ranging from Mathematics to History
- Received "Outstanding Customer Service" achievement award at Walmart in July 2019
- Independently operated sound/video booth for large presentations occurring at local church- without single incident- over the span of two- years
- Elected and inducted into the Honor Society ( 2018-present)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Customer Acquisition/Retention
Independent Contractor For Frontier Communications
02.2022 - 08.2022
Front of House Team Member
Chick-fil-A
07.2021 - 08.2021
SFS Associate
Walmart
05.2020 - 08.2020
Delivery Driver
Uber/Doordash
11.2019 - Current
Construction Site Laborer
Marcobay Construction
06.2018 - 08.2019
MBA - Consulting
Florida State University
High School Diploma -
Lakeland Christian School
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