Josias Isma
Ft Lauderdale
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Understanding to meet customer problems by troubleshooting network, technical problems and configuration. Identifies and quickly act on managing, monitoring and installing software and hardware relations. Currently Studying and doing Projects with the likes of Cisco CCNA, Juniper devices and basic commands that operates with Network Services. Always willing to take on any task. Adapts quickly to new needs and policies and working environment.
Overview
7
7
years of professional experience
Work History
Associate
Publix
05.2019 - Current
- Set up and organized merchandise displays to comply with brand standards
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
- Supported improvement plans by offering feedback and assisting with implementation of new policies and procedures
- Demonstrated positive approach to daily operational tasks
- Collaborated with cross-functional teams on various projects
- Replenished supplies by monitoring and sourcing inventory
Customer Service Representative
Custom
02.2018 - 07.2024
- Met personal, team and company goals in customer service environment
- Documented, researched and resolved customer service issues
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Enhanced customer satisfaction with fast, knowledgeable service
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
Education
Associate in Arts (A.A.) - Informational Technology
Broward College
07.2024
Skills
- Troubleshooting Network problems
- Basic Operations in Network
- Understanding of Operations of Hardware Devices like fiber cables
- Proficient comprehension of the OSI Model layers and their significance in network communication
- Familiar with the operations of Cisco switches and routers, with expertise in MAC addressing
- Knowledgeable in the functions of TCP and UDP and their applications in networking environments
- Practical experience in implementing and managing DNS and DHCP services in various projects
- Actively studying for Cisco certification while engaging in hands-on projects related to Cisco, Juniper, and Network Monitoring Systems (NMS) along with its tools
- Monitoring with opening and managing customer support tickets
- Programming in Java
Timeline
Associate
Publix
05.2019 - Current
Customer Service Representative
Custom
02.2018 - 07.2024
Associate in Arts (A.A.) - Informational Technology
Broward College