Josias Petit'Frere
Clarksville,TN
Summary
My name is Josias Petitfrere. I am from Orlando, Florida. I joined the military in 2017 and served a little over 5 years. I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. I was a dedicated Customer Service professional at Publix for two years before joining the army. I've worked as a cashier, stocker, bagger, and front desk. I have a knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking Mechanic successful at completing inspections, maintenance and repairs on diesel vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to reducing time and cost requirements for goods needed.
Overview
8
8
years of professional experience
Work History
Religious Affairs Specialist
Army
Fort Campbell North, KY
11.2019 - 12.2021
- Analyzed revenue and program cost data to determine budget priorities.
- Participated in team-building activities to enhance working relationships.
- Managed on-site evaluations, internal audits and customer surveys for over 400 soldiers.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
All Wheeled Mechanic
Army
Fort Campbell North, KY
10.2017 - 07.2019
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Performed emissions tests according to standard procedures.
- Performed scheduled and unscheduled maintenance tasks.
- Supervised and mentored 10 team members and facilitated daily service operations to drive business growth.
Telemarketing Sales Representative
Exploria Resorts
Clermont, FL
07.2016 - 02.2017
- Completed daily cold calling over 100 calls per day and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages and transferred calls to correct individuals.
Customer Service Associate
Publix Grocery Store
Clermont, FL
05.2015 - 12.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Stock Associate
Publix Grocery
Clermont, FL
05.2015 - 12.2016
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Managed inventory storage in clean and organized fashion.
- Maintained fitness in order to move merchandise efficiently and safely.
- Placed orders for new supplies based on established needs and special circumstances.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Completed physical inventory counts each month.
- Maintained inventory count, tracked usage and documented variances.
Education
Bachelor of Arts - Audio Production
Full Sail University
Winter Park, FL05.2023
Skills
- Leadership
- Computer Skills
- Customer Service
- Self-Motivated
- Team-building
- Work Orders and Documentation
- Multitasking and Prioritization
- Mechanical Troubleshooting
- Problem Solving
- Work Area Cleanliness
- Willing to Learn
- Time Management
- Communication
Timeline
Religious Affairs Specialist
Army
11.2019 - 12.2021
All Wheeled Mechanic
Army
10.2017 - 07.2019
Telemarketing Sales Representative
Exploria Resorts
07.2016 - 02.2017
Customer Service Associate
Publix Grocery Store
05.2015 - 12.2016
Stock Associate
Publix Grocery
05.2015 - 12.2016
Bachelor of Arts - Audio Production
Full Sail University