Josie Adkins
Fairfield,OH
Summary
Proven track record in enhancing customer satisfaction and engagement. Expert in utilizing strong work ethic and exceptional customer service skills to resolve issues and improve guest experiences. Skilled on the computer and has knowledge in intermediate ASL, demonstrating a commitment to inclusivity and detailed service excellence. Motivated worker with a kind personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an enjoyable experience to return. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, co-workers and management.
Overview
2
2
years of professional experience
Work History
Server
Perkins Restaurant & Bakery
08.2022 - Current
- Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed incoming calls, costumers at the door, checking people out and carryout orders while serving tables.
- Worked with POS system to place orders and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Took care of 1-9 tables simultaneously whiles also having parties at certain periods of the shift.
Associate
Donatos Pizzas
04.2022 - 09.2023
- Developed and implemented strategies to increase customer satisfaction.
- Facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Made multiple pizzas while stocking the station and cutting the pizzas to sort for delivery or carryout.
- Managed approximately 1-5 phone calls and took care of carry out orders.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Arts - Mental Health Technology
Sinclair Community College
Dayton, OH08.2025
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Guest Engagement
- Cleanliness Standards
- Knows Intermediate ASL
- Professional Appearance
- Organized and Detail-oriented
Accomplishments
I graduated from Princeton High school, 6 months early while working two jobs full time. After buying my first car I then started my own makeup business through Mary Kay, and now do that in my free time!
Languages
American Sign Lauguage
Limited Working
Timeline
Server
Perkins Restaurant & Bakery
08.2022 - Current
Associate
Donatos Pizzas
04.2022 - 09.2023
Bachelor of Arts - Mental Health Technology
Sinclair Community College