Josie Alderman
Otsego,MI
Summary
Dedicated and organized Administrative Professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Committed to not only all clients and visitors but also to coworkers and outside Agencies.
Overview
19
19
years of professional experience
Work History
Administrative Professional
OnPoint
Allegan, MI
03.2022 - Current
- Inputted customer data into computerized database systems accurately.
- Provided administrative support to various departments within the organization.
- Scheduled client appointments.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Delivered exceptional customer service through direct communication with clients and team members.
- Answered phone calls and maintained front reception desk in fast paced environment.
- Greeted visitors in a professional manner while providing assistance as needed.
- Taken on "Team Lead" responsibilities.
- HIPPA and client confidentiality laws and Electronic Medical Records knowledge.
- Exceptional organizational and multi-tasking skills.
Patient Business Representative
R1RCM
Plainwell, MI
05.2005 - 03.2022
- Answered and directed incoming calls using multi-line telephone system.
- Ran credit card batches and balanced deposits on daily basis.
- Performed data entry of patient demographics into the electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Conducted insurance verification and pre-authorization, coded, procedures and managed patient charts.
- Attended regular meetings with supervisors and managers regarding progress made toward collection goals.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Screened patients for eligibility for state, local and federal assistance programs.
- Adhered strictly to all HIPAA regulations pertaining to the handling of confidential information.
- Counselled patients on potential financial liabilities and payment requirements.
Education
High School Diploma -
Otsego High School
Otsego, MI06-2004
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Office Administration
- Workflow Optimization
- Clerical Support
- Verbal/Written Communication
- Quality Assurance
- Deadline-Oriented
- Prioritization
- Professional
References
References available upon request.
Timeline
Administrative Professional
OnPoint
03.2022 - Current
Patient Business Representative
R1RCM
05.2005 - 03.2022
High School Diploma -
Otsego High School
Kalamazoo Valley Community College