Josie Amundson
Grand Rapids,MN
Summary
Greetings! I graduated from the Rasmussen University accelerated ADN program in December of 2022. I received my CNA license in 2019 through Bethany Retirement Living and received my RN license in 2023. I value expanding my education and learning more aspects about the nursing industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Nurse
Grand Itasca Clinic And Hospital
10.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Patient Care Technician
Sanford Health
08.2020 - 06.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Access Representative
Sanford Health
01.2019 - 07.2020
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Representative
Bemidji Aviation Services
09.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Adventure North Flying
06.2014 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Applied Science - Professional Nursing
Rasmussen University
Moorhead, MN12.2022
High School Diploma -
Lake of The Woods School
Baudette, MN05.2016
Skills
- Organization
- Teamwork
- Patient-focused care
- Computer literate
- Companionship and Emotional Support
- Patient Relations
- Adherence to high customer service standards
Certification
- Certified Registered Nurse
- BLS - Basic Life Support
- PALS - Pediatric Advanced Life Support
- ACLS - Advanced Cardiac Life Support
- Private Pilot License
- Complex and high-performance aircraft endorsements
Timeline
Registered Nurse
Grand Itasca Clinic And Hospital
10.2023 - Current
Patient Care Technician
Sanford Health
08.2020 - 06.2023
Patient Access Representative
Sanford Health
01.2019 - 07.2020
Customer Service Representative
Bemidji Aviation Services
09.2016 - 08.2018
Customer Service Associate
Adventure North Flying
06.2014 - 08.2016
Associate of Applied Science - Professional Nursing
Rasmussen University
High School Diploma -
Lake of The Woods School
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