Josie Bangerter

-Prepares specimens for testing using Meditech
-Assists microbiology department with plating body fluid, bone, tissue, etc.
-Answers incoming phone calls from both patients and providers in a professional manner, without violating patient confidentiality.
-Performs quality control testing on kit tests
Runs moderate complexity testing (Sofia and Abbott Covid, Flu, RSV, in addition to C Diff, Fecal Occult Blood, EHEC, Campy, and more)

-Provided exceptional support to clinical staff with prompt response times for critical test result inquiries

-Achieved consistent compliance with OSHA regulations by adhering to proper disposal procedures for biohazardous materials.

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Obtained client medical history, medication information, symptoms, and allergies.
• Processed medication refill requests as well as referral requests.

-Drew blood specimens, provides patients with a comfortable, quality venipuncture experience.
-Operated ECW, and Orchard Harvest applications.
-Operated and maintained a hematology analyzer, reviewed CBC results before sending to provider.
-Performed manual urinalysis w/micro, and post vasectomy samples.

-Maintained lab by calibrating equipment and cleaning surfaces and items used.

-Prepared samples for centrifugation, aliquoting and preserving sample integrity.

-Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.

-Operated cash registers in a responsible and friendly manner.
-Provided assistance with finding products and maintaining an organized sales floor.
-Sold credit cards, sharing benefits of applying with customers.
-Greeted customers, introducing them to a positive, welcoming environment.
-Properly counted and stored cash at the end of each closing shift.

-Served as a mentor for less experienced representatives; offered guidance on how best to handle challenging situations with tactfulness.

-Delivered exceptional levels of service, consistently exceeding performance targets.

-Acted as a resource to our customers, assisted with proper sizing and locating items.
-Processed freight and organized it onto the sales floor.
-Made sure that all clothing was properly tagged.
-Operated the registers, processing returns and online orders.

-Built relationships with customers to encourage repeat business.

-Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.