Josie Biggs
Cottontown,TN
Summary
Highly organized and adaptable Customer Service Representative with over four years of administrative and front-desk experience, in the Wellness Center Setting. Proven expertise in processing payments, reconciling financial transactions, and generating daily financial reports. Skilled in utilizing Microsoft Office Suite, operating standard office equipment, and providing excellent customer assistance. Adept at multitasking, problem solving, and implementing process improvements to enhance service delivery.
Overview
5
5
years of professional experience
Work History
Medical Receptionist / Administrative Assistant
Intravenous Solutions Wellness Center
01.2020 - Current
- Cashiering & Financial Reconciliation: Process customer payments, consolidate daily deposits, and reconcile discrepancies across multiple locations
- End-of-Day Reporting: Generate and review daily financial logs and reports, ensuring accuracy in cash handling similar to cashiering responsibilities
- Customer Service & Clerical Support: Greet and assist visitors and callers; schedule appointments and answer billing inquiries, reflecting strong customer service and communication skills
- Office Operations: Utilize Microsoft Office Suite (Word, Excel, PowerPoint) for data entry, report generation, and maintaining both digital and physical records
- Process Improvement: Recommend workflow improvements to optimize front-desk and financial processes
Clinical Assistant / Receptionist
Profiles Laser & Medical Aesthetics
01.2022 - 01.2023
- Coordinated 40+ daily appointments and maintained accurate scheduling for multiple service providers
- Managed front-desk operations including patient charting, prescription refills, and filing, ensuring effective data entry and record management
- Delivered prompt and professional customer service, resolving inquiries and assisting with administrative tasks
- Supported routine office operations, including inventory control and general clerical duties
Education
Associate of Science - General Studies
Volunteer State Community College
01.2025
High School Diploma -
White House High School
01.2021
Skills
- Cashiering
- Financial Reconciliation
- Customer Service
- Front desk operations
- Communication
- Data Entry
- Record Management
- Microsoft Office Suite
- Office Equipment Operation
- Multitasking
- Process Improvement
Additional Information
Quick learner with the ability to cross-train in new areas such as utility billing and municipal court processes., Demonstrated capacity to work collaboratively and maintain effective working relationships in diverse team settings.
Timeline
Clinical Assistant / Receptionist
Profiles Laser & Medical Aesthetics
01.2022 - 01.2023
Medical Receptionist / Administrative Assistant
Intravenous Solutions Wellness Center
01.2020 - Current
High School Diploma -
White House High School
Associate of Science - General Studies
Volunteer State Community College
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