Josie Blackman
Florence
Summary
Detail-oriented cleaner with proven skills in sanitation, teamwork, and customer service. Known for reliability and adaptability, consistently achieving high hygiene standards and enhancing workplace cleanliness.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cleaner
Home Sweet Home Professional Cleaning Services LLC
11.2025 - 01.2026
- Performed routine cleaning tasks to maintain cleanliness and hygiene standards in assigned areas.
- Utilized industrial cleaning equipment efficiently to ensure thorough sanitation of surfaces.
- Assisted in inventory management by restocking cleaning supplies as needed.
- Collaborated with team members to complete large-scale cleaning projects within deadlines.
- Followed safety protocols to maintain a safe working environment for self and others.
- Adapted quickly to changing priorities and demands while maintaining high quality of work.
- Conducted thorough inspections of cleaned areas to ensure compliance with cleanliness standards.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Restaurant Hostess
Victor's Bisto
07.2022 - 09.2022
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Server
Fatz Cafe
05.2022 - 07.2022
- Provided exceptional customer service in fast-paced environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Assisted in training new staff on menu offerings and service protocols.
- Utilized point-of-sale system for accurate transaction processing and reporting.
- Resolved customer complaints promptly to ensure repeat business and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Restaurant Hostess
Rogers BBQ
02.2020 - 11.2020
- Assisted in coordinating special events, supporting seamless operations during peak hours.
- Trained new team members on customer service standards and restaurant procedures.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Handled guest inquiries and concerns with professionalism, promoting customer satisfaction.
- Maintained cleanliness of host area, contributing to a welcoming atmosphere.
- Greeted and seated guests, ensuring prompt and courteous service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Restaurant Hostess
Miyami Japanese Steakhouse
09.2019 - 12.2019
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing seating efficiency and guest flow.
- Communicated wait times to guests, enhancing overall dining experience.
- Maintained cleanliness of host area, contributing to a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely meal delivery for guests.
- Handled guest inquiries and concerns with professionalism, promoting customer satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Education
High School Diploma -
South Florence High School
3200 S. Irby St. Florence Sc, 2950505-2020
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Customer service
- Reliability and punctuality
- Commercial and residential cleaning
- Strong work ethic
- Teamwork and collaboration
- Adaptable and flexible
- Communication and interpersonal skills
- Decision-making
- Task prioritization
- Critical thinking
- Conscientious and Detail-oriented
Accomplishments
- Achieved a earned bonus by completing a challenge of prompt arrival 5-10 minutes early, every shift for multiple shifts, with accuracy and efficiency.
Certification
- Certified in CPR/BLS - April 2024-April2026 with intent on renewal
Timeline
Cleaner
Home Sweet Home Professional Cleaning Services LLC
11.2025 - 01.2026
Restaurant Hostess
Victor's Bisto
07.2022 - 09.2022
Server
Fatz Cafe
05.2022 - 07.2022
Restaurant Hostess
Rogers BBQ
02.2020 - 11.2020
Restaurant Hostess
Miyami Japanese Steakhouse
09.2019 - 12.2019
High School Diploma -
South Florence High School