- I enjoy helping others and giving back to the community
- Planning and participating in Church activities
Josie Boston
Summary
Dynamic professional with extensive experience in client relations and operational efficiency. Skilled in prioritization and scheduling, I excel in managing phone inquiries while providing supportive interpersonal communication. Proven ability to enhance service quality and maintain regulatory adherence, ensuring a welcoming environment for all clients.
Overview
9
9
years of professional experience
Work History
Receptionist
Kinslow Veterinary Clinic
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Funeral Director
Sumner Funeral & Cremation
06.2020 - 12.2023
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Advocated for needs and wishes of bereaved families, ensuring their voices were heard and respected throughout planning process.
Server
Sake Japanese Grill
02.2016 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Applied Science - Mortuary Science
John A Gupton
Nashville, TN12-2021
Skills
- Effective organizational skills
- Prioritization and scheduling
- Skilled in managing phone inquiries
- Supportive interpersonal communication
- Regulatory adherence
- Proficient in Microsoft Office
Interests
Timeline
Receptionist
Kinslow Veterinary Clinic
12.2023 - Current
Funeral Director
Sumner Funeral & Cremation
06.2020 - 12.2023
Server
Sake Japanese Grill
02.2016 - 06.2020
Associate of Applied Science - Mortuary Science
John A Gupton
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