Josephine Burris

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.\
• Learned and memorized various types of fish, the different parts of the fish, and where they come from.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Managed banquet bar setup, service, and breakdown for resort events and catered functions.
• Mixed cocktails, poured beverages, and maintained consistent presentation standards during high-volume service.
• Monitored inventory levels, restocked supplies, and communicated shortages to banquet leadership.
• Coordinated beverage service with banquet captains, servers, and kitchen staff to support event flow.

I started working here as a pool server and worked my way up to lead bartender, including training my current supervisor in how to make drinks and run bar operations.

• Trained bartending staff on drink preparation, guest service, and sanitation procedures.
• Mixed cocktails, specialty drinks, and beverage orders with consistency and attention to presentation.
• Resolved guest concerns promptly, supporting positive experiences and repeat service.
• Wrote and implemented a thorough opening and closing, cleaning and preparation checklist.
• I am responsible for ordering food and liquor, as well as completing inventory.

• Memorized menu offerings and daily specials to recommend beverages and different plates confidently.
• Learned and memorized all different types of Tequilas and Mazcals.
• Provided attentive service, regularly checking in on guests to ensure their needs were met.