JOSIE CASTILLO
Desk Clerk
San Francisco,CA
Summary
Organized, collaborative, and customer-centric Front Desk Clerk with 15+ years of experience providing timely, confidential and responsive service to guest in fast-paced hospitality settings. Respectful communicator with creative problem solving skills. Proficient in computer skills. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Tenderloin Housing Clinic
03.2022 - 10.2024
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Collaborated with other departments such as housekeeping and maintenance to address guest concerns or requests in a timely manner
- Wrote and maintained incident reports, daily activity log and other documents as requested by management.
- Maintained an organized front desk area, including handling mail and packages and providing exceptional customer service.
Homemaker
07.2010 - 03.2022
- Took care of family and home.
Customer Service Representative
Escorts ,Away
03.2001 - 06.2010
- Built rapport with customers through listening, empathy, and personalized interaction.
- Implemented innovative methods for streamlining the customer service process. Provided exceptional customer service to ensure customer satisfaction.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collaborated with team members to ensure smooth daily operations. Organized files for easy retrieval when needed by management.
Front Desk Clerk
Corgi- Retirement Home
10.1999 - 07.2000
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Collaborated with other departments such as housekeeping and maintenance to address guest concerns or requests in a timely manner.
- Organized files for easy retrieval when needed by management staff.
Machine Operator
Winterland Inc
04.1995 - 07.1999
- Demonstrated strong attention to detail when inspecting finished products for defects or irregularities
- Implemented safety protocols and followed all company policies to maintain a safe working environment
- Promoted efficient operation of production processes through careful control system monitoring.
- Performed regular maintenance on machines to ensure optimal performance.
Education
GED -
Yuba College
Marysville, CA07.1994
Skills
- Complaint resolution
- Multi-line phone systems
- Listening skills
- Hospitality services
- File management
- Customer service
- Mail routing
Certification
Driver's License, 06/01/21, 11/01/25, Regular vehicle license.
Timeline
Front Desk Clerk
Tenderloin Housing Clinic
03.2022 - 10.2024
Homemaker
07.2010 - 03.2022
Customer Service Representative
Escorts ,Away
03.2001 - 06.2010
Front Desk Clerk
Corgi- Retirement Home
10.1999 - 07.2000
Machine Operator
Winterland Inc
04.1995 - 07.1999
GED -
Yuba College
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