Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Josie Chavez

Albuquerque,NM

Summary

Dynamic Store Manager with extensive experience at Circle K, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and innovative merchandising strategies. Skilled in inventory management and cash control, fostering a positive environment that drives sales and employee engagement.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

8
8
years of professional experience

Work History

Store Manager

Delek US
05.2025 - Current
  • Assisted in daily store operations and customer service tasks.
  • Learned inventory management systems to track stock levels effectively.
  • Supported team members in maintaining store cleanliness and organization.
  • Adapted quickly to various responsibilities within the retail environment.
  • Engaged with customers to ensure a positive shopping experience.
  • Collaborated with staff to execute promotional displays and merchandising strategies.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed multiple calls and emails per day from costumers

Store Manager

Circle K
09.2023 - 03.2025
  • Contributed to creating an inviting atmosphere through effective visual merchandising practices.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Manager

Circle K
08.2022 - 09.2023
  • Assisted in managing daily operations to ensure team efficiency and productivity.
  • Coordinated staff schedules, optimizing resource allocation for peak performance.
  • Implemented training programs for new employees, enhancing onboarding experience.
  • Monitored inventory levels and processed orders, ensuring timely supply availability.
  • Supervised daily operations to ensure efficient store performance and customer satisfaction.
  • Trained and mentored team members on operational procedures and customer service excellence.

Customer Service Representative

Circle K
04.2017 - 08.2022
  • Resolved customer inquiries through multiple communication channels to enhance satisfaction and loyalty.
  • Collaborated with team members to streamline complaint resolution processes, improving response efficiency.
  • Maintained accurate records of customer interactions in CRM system to ensure data integrity and accessibility.
  • Assisted in training new representatives on company policies and customer service best practices.

Education

High School Diploma -

Volcano Vista High School
Albuquerque, NM
05-2012

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Team building and leadership

Timeline

Store Manager

Delek US
05.2025 - Current

Store Manager

Circle K
09.2023 - 03.2025

Assistant Manager

Circle K
08.2022 - 09.2023

Customer Service Representative

Circle K
04.2017 - 08.2022

High School Diploma -

Volcano Vista High School

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Josie Chavez