Josie Chi
Port St. Lucie,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Federal Work Study Student
Indian River State College Ems
05.2023 - Current
- Enhanced student comprehension by incorporating real-world examples and relatable scenarios into lessons.
- Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency.
- Developed engaging training materials for new hires, ensuring a smooth onboarding experience.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Supported academic advisors by maintaining updated student records, facilitating efficient scheduling and advising appointments.
- Coordinated schedules for multiple departments within the college, streamlining event planning efforts.
- Implemented time management strategies to effectively balance competing priorities while managing multiple projects simultaneously.
- Developed and implemented strategies to improve student engagement and retention.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Insurance Sales Representative
Together Health
06.2022 - 12.2022
- Increased policy sales by developing and maintaining strong relationships with clients.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Expanded the company's client base through targeted outreach and networking efforts.
- Streamlined quoting process by implementing an efficient system to track and manage leads.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead-generation efforts.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Managed approximately 60 incoming calls and emails per day from customers.
Customer Service Representative
Lobel Financial
06.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 60 incoming calls, emails and faxes per day from customers.
Education
Associate of Arts - Biology
Indian River State College
Ft. Pierce, FL07.2024
Skills
- Research proficiency
- Writing and editing
- Spreadsheet development
- Multitasking
- Event Planning Assistance
- Computer Skills
- 50 wpm Typing Speed
- Fluent in Spanish
- Reception and Office Support
- Microsoft Office Suite
- Data Entry
- Active Listening
- Analytical Skills
- Teamwork and Collaboration
- Problem-solving abilities
- Decision-Making
- Professional Demeanor
- Attention to Detail
- Task Prioritization
- Flexible and Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Federal Work Study Student
Indian River State College Ems
05.2023 - Current
Insurance Sales Representative
Together Health
06.2022 - 12.2022
Customer Service Representative
Lobel Financial
06.2021 - 06.2022
Associate of Arts - Biology
Indian River State College
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