LILY MOON
Greensburg,IN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server /Lead Bartender
Maxim At Hillcrest
02.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server / Bartender
Red Lobster
03.2019 - 01.2023
- Responsible for curating the best possible experience for guests and ensuring everything went right from the moment they were assigned until they left the restaurant with a goal of earning repeat customers and creating positive, memorable experiences
- In addition to guests, I was responsible for maintaining the bar when bartending, making salads, desserts, beverages and assisting coworkers.
Server
Texas Roadhouse
05.2017 - 03.2019
- The motto was Service with Heart
- Took a lot of large parties here, ran large trays and did side work in addition to making memorable, positive experiences for guests
- Served up to 50 meals per shift at this chain steakhouse
- Assisted guests with dietary restrictions and food allergies to choose appropriately
- Responsible for ensuring salad prep areas were clean and stocked before each shift.
Server / Team Lead
Frisch's
05.2015 - 03.2019
- Tasked with making sure shifts ran properly
- Responsible for making floor plans, making cuts and helping choose who to hire
- I helped prep food in the mornings and served and assisted staff in the evenings.
Education
High school or equivalent -
North Decatur Jr. Sr. High School
Greensburg, IN05.2015
Skills
- Food and beverage pairings - 8 years
- Strong communication skills - 10 years
- Customer service experience - 8 years
- Ability to lift heavy trays - 8 years
Timeline
Server /Lead Bartender
Maxim At Hillcrest
02.2023 - 11.2023
Server / Bartender
Red Lobster
03.2019 - 01.2023
Server
Texas Roadhouse
05.2017 - 03.2019
Server / Team Lead
Frisch's
05.2015 - 03.2019
High school or equivalent -
North Decatur Jr. Sr. High School
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