Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josie Coler

Lancaster

Summary

Tasting Room Manager with expertise in operational efficiency and team training. Skilled in event coordination, regulatory compliance, and customer service excellence. Proven ability to enhance guest experiences and drive team performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Tasting Room Manager

Hocking Hills Winery
Logan
04.2017 - 08.2025
  • Managed daily operations of the tasting room and guest experiences.
  • Trained and supervised staff on wine knowledge and customer service.
  • Coordinated special events and private tastings for guests and groups.
  • Ensured cleanliness and organization of tasting room facilities.
  • Monitored daily operations in the tasting room to ensure compliance with state laws and regulations.
  • Performed cash handling duties including opening and closing registers.
  • Planned special events such as wine tastings, classes, and dinners.
  • Developed tasting menus that highlighted seasonal wines and pairings.

Manager

Thai Paradise
Athens
01.2015 - 03.2017
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Created seasonal beverage menu.

Server

Buffalo Wild Wings
Athens
09.2013 - 03.2015
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took food and beverage orders accurately from guests at tables.
  • Delivered food and drinks promptly to ensure guest satisfaction.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Handled cash transactions and processed payments efficiently at the register.

Education

Associate of Arts - Hospitality

Hocking College
Nelsonville, OH
05-2017

Skills

  • Event coordination
  • Cash management
  • Quality assurance
  • Problem solving
  • Team leadership
  • Attention to detail
  • Time management

Certification

  • Serve safe certified

Timeline

Tasting Room Manager

Hocking Hills Winery
04.2017 - 08.2025

Manager

Thai Paradise
01.2015 - 03.2017

Server

Buffalo Wild Wings
09.2013 - 03.2015

Associate of Arts - Hospitality

Hocking College

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