Josie Collins
Allston,MA
Summary
Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers. Seeking full-time employment facilitating creative projects with aspects of writing, videography, and social media.
Overview
2
2
years of professional experience
Work History
Bartender
Pours and Petals
08.2022 - Current
- Mixed and served specialty cocktails at several weddings around New Hampshire.
- Shadowed owner to develop skills in event and bar management.
- Strived to make positive impact on customers by making suggestions and being friendly.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Worked closely with security and other bartenders to run large events with efficiency.
- Served 70-person parties during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Office Manager
White Mountain Physical Therapy
03.2023 - Current
- Completed new patient intake by calling patients and scheduling their initial evaluations.
- Maintained computer and physical filing systems.
- Explained what initial examinations entailed to potential clients accurately and efficiently over the phone.
- Managed over 20 customer calls per day.
- Created cases for patients by inputting their referral information such as their insurance, doctor, and reason for physical therapy.
- Collected payments for copays and billing using sharpened organization skills.
- Processed multiple insurance company claims and EOBS via Therabill.
- Managed office by restocking supplies, cleaning equipment, and scanning important files.
- Organized and created therapists' schedules via WebPT by collaborating with both therapists and patients.
- Composed Instagram posts about office news to engage with clients using Canva Pro.
- Composed the office manager handbook using technical writing skills for future employees to utilize during training and as a reference.
Content Curator
Hanna Medical Aesthetics
06.2022 - 08.2022
- Collaborated with the business owner to create overall theme of the brand and what to showcase on social media platforms to reach more clients
- Shot and edited professional photos of business owner with a Canon EOS 60D 18-135 mm and Adobe
- Lightroom
- Planned Instagram reels and posts to advertise work in medical aesthetics and persuade new clients to schedule appointments.
- Gained insights from social media and web analysis to improve success of content and marketing strategies.
- Approved, reviewed and edited content flow of website and social platforms.
Spring Intern
New Hampshire Public Television
01.2022 - 05.2022
- Developed skills in Adobe Premiere Pro working from home
- Created three-minute shorts of NHPTV’s program Windows to the Wild
- Conceptualized the key aspects of each program and generated a condensed storyline
- Designed seamless videos with music and different audio transitions
- Collaborated with the head advisor to create the desired outcome of each short for the network.
- Provided project progress updates and proposed solutions to issues.
Education
Bachelor of Arts - English/Journalism
The University of New Hampshire
Durham, NHSkills
- Copywriting
- Facebook, Instagram, Tik Tok, Twitter
- Adobe Photoshop and Lightroom
- Website creation using
- WordPress, Wix, and Canva
- Feature Writing and Associated Press Style
- Adobe Premiere Pro
- DSLR Videography/Photography
- Journalism (Interviewing)
- Podcast creation: script writing and Hindenburg Sound Editing Software
- Technical Writing
- Blogging
- Data Entry
- Schedule management
- Billing and Payment Processing
- Food and Beverage Management
- Liquor Law Compliance
- Staff Management
- Complex Problem-Solving
Timeline
Office Manager
White Mountain Physical Therapy
03.2023 - Current
Bartender
Pours and Petals
08.2022 - Current
Content Curator
Hanna Medical Aesthetics
06.2022 - 08.2022
Spring Intern
New Hampshire Public Television
01.2022 - 05.2022
Bachelor of Arts - English/Journalism
The University of New Hampshire
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