Josie Connell
Wheatland,WY
Summary
Accomplished Licensed Nursing Home Administrator and Director of Social Services at Platte County Legacy Home, adept in organizational leadership and operations management. Spearheaded quality improvement initiatives, enhancing operational efficiency and client satisfaction. Demonstrated exceptional personnel management, leading over 80 staff in a 50-bed facility. Skilled in crisis intervention, embodying empathy and resourcefulness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Platte County Legacy Home
12.2019 - 11.2024
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Paid close attention to applicable governing requirements and submitted journals and reports in accordance with [Area of expertise] programs.
- Enhanced operational efficiency by streamlining processes, implementing electronic health records, and optimizing resource allocation.
- Discussed resident census data and admissions and discharge information in department-head meetings.
- Provided guidance and leadership to over 80- employees 50-bed facility while managing day-to-day administrative tasks.
Director of Social Services
Platte County Legacy Home
10.2013 - 12.2019
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Streamlined internal processes for more efficient delivery of social services to clients in need.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ10-2012
Skills
- Organizational leadership
- Operations management
- Quality improvement
- Personnel management
Certification
Licensed Nursing Home Administrator
Timeline
Licensed Nursing Home Administrator
Platte County Legacy Home
12.2019 - 11.2024
Director of Social Services
Platte County Legacy Home
10.2013 - 12.2019
Bachelor of Science - Psychology
University of Phoenix
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