Josie Conner
Lyons,GA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
January's Boutique
Lyons, GA
11.2018 - Current
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
- Assisted customers with locating merchandise within the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained accurate records of transactions using the point-of-sale system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Informed customers of in-store promotions or pricing specials.
Education
High School Diploma -
Toombs County High School
Lyons, GA05-2019
Skills
- Drawer management
- Point-of-sale system
- Merchandise restocking
- Customer service
- Cash management
- Retail merchandising
Timeline
Customer Service Cashier
January's Boutique
11.2018 - Current
High School Diploma -
Toombs County High School
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