Josie Earle
Fort Worth,TX
Summary
Talented team leader with expert planning and organizational skills. Equips employees to handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Accomplished Manager orchestrating onshore and offshore customer service teams. Thrives in competitive markets with drive, passion, and commitment to exceeding expectations in customer satisfaction and Patient Pay KPI goals.
Overview
19
19
years of professional experience
Work History
Virtual Office Assistant
Sparks & Associates
Fort Worth , TX
2024.04 - Current
- Provided comprehensive administrative support to management and personnel by efficiently scheduling appointments, managing emails, and addressing customer inquiries.
- Organized electronic filing systems for documents, correspondence, spreadsheets, and presentations.
- Created reports in Microsoft Word, Excel and PowerPoint as requested by management.
- Performed data entry tasks such as entering customer information into a database system.
- Managed calendars for multiple people in the office ensuring timely completion of assignments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
Dispatcher Office Assistant
Trinity Commercial Equipment Repair, LLC
Fort Worth , Texas
2024.01 - Current
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Organized and maintained filing systems for documents related to the dispatch office.
- Entered data into computer systems to track dispatched items.
- Created daily logs of dispatched vehicles and personnel.
Manager, Patient Pay
Option Care Health
Bannokburn , IL
2011.08 - 2022.11
- Patient Pay Manager at largest independent infusion therapy provider across United States with 140+ locations.
- Challenged team members on collections while keeping high standards for our customer service expectations.
- Expanded cross-functional organizational capacity by collaborating across all departments in Option Care on priorities, functions and common goals.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels of over 30 individuals on our onshore patient pay team while also managing offshore patient pay team in Pune, India.
- Increased Copay Cash by 29% Year Over Year
- Applied customer feedback to develop process improvements and support long-term business needs by working closely with 40 plus offshore team members
- Executed regular process updates to reduce discrepancies and enhance collections and customer service needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes for our various patient pay departments: copay, financial assistance, refunds and disputes teams
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Headed up engagement opportunities in Patient Pay as employees moved home during COVID.
Tax Consultant
Merit Appraisal And Tax Consulting
Gainesville , TX
2009.08 - 2011.06
- Managed multiple tasks and met time-sensitive deadlines.
- Developed property tax appraisal and assessments
- Presented property tax assessment reports to agency management
- Tracked property information and updated listings into maintain current files.
- Provided property owners with timely notices detailing assessment findings and tax calculations.
- Conducted assessments of residential properties to calculate current taxability and market values.
- Handled over 50 accounts on a monthly basis
Prevention Coordinator
Regional Office Of Education
Macomb , IL
2005.08 - 2007.08
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Collaborated with school districts to achieve funding for educational grant programs.
Education
Bachelor of Arts - Finance
Western Illinois University
Macomb, IL05.1993
Skills
- Proactive Initiator
- Remote Technology Specialist
- Enhances Team Collaboration
- Critical Thinking Skills
- Excellent Verbal and Written Communication
- Conflict Management Skills
- Problem-solving Skills
- Organized and Ability to Multi-Task
- Gives Attention to Detail
- Establishes Goals and Works Towards Achievement
- Knowledge of Human Resource Management
- Plans and Conducts Scheduled Meetings
- Reviews and Analyzes Goals
- Provides Feedback to Leadership
Timeline
Virtual Office Assistant
Sparks & Associates
2024.04 - Current
Dispatcher Office Assistant
Trinity Commercial Equipment Repair, LLC
2024.01 - Current
Manager, Patient Pay
Option Care Health
2011.08 - 2022.11
Tax Consultant
Merit Appraisal And Tax Consulting
2009.08 - 2011.06
Prevention Coordinator
Regional Office Of Education
2005.08 - 2007.08
Bachelor of Arts - Finance
Western Illinois University
Similar Profiles
Pam SparksPam Sparks
Sparks A/C Co-Owner at Sparks A/CSparks A/C Co-Owner at Sparks A/C
Letrice PetrofessaLetrice Petrofessa
Armed Security Guard at Sparks Security LLCArmed Security Guard at Sparks Security LLC
Jamel SmithJamel Smith
Armed Security Officer at Sparks Protection LLCArmed Security Officer at Sparks Protection LLC